WhatsApp chatbot

Build a WhatsApp chatbot your customers actually like talking to

Connect your WhatsApp Business number, design the conversation in a visual builder and go live the same day. Answer questions 24/7, collect details with quick replies and pass the chat to your team when a person is needed.

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Updated

Features

Everything you need for WhatsApp automation

On-chat covers the full WhatsApp Business Platform workflow, from quick replies and media to approved templates and agent handoff.

Official WhatsApp Business API

Connect through the WhatsApp Cloud API or supported providers such as 360dialog and Twilio.

Quick replies and media

Use buttons, lists, images, documents, voice notes and locations inside your flows.

Approved message templates

Sync your approved templates and use them to start conversations or reach customers after the 24-hour window closes.

Bot-to-human handoff

Open a ticket from any step so an agent can pick up the chat with the full history in view.

Keyword and campaign triggers

Start flows from a keyword, a schedule, a new conversation or a contact date such as a renewal.

Results you can export

Every answer is saved to the contact and flow results, ready to filter or export to Excel.

How it works

Get started in three steps

You connect your WhatsApp Business number, design the conversation in the flow builder and go live with a keyword trigger.

  1. Connect your number

    Add your WhatsApp Business number as a channel in your workspace.

  2. Design the conversation

    Drag and drop questions, menus and branches in the flow builder.

  3. Go live

    Attach a keyword trigger or start the flow for a group and watch replies arrive.

Popular use cases

  • Order taking
  • Order status and tracking
  • FAQ and support bot
  • Lead capture
  • Appointment booking
  • Customer feedback

FAQ

Frequently asked questions

These answers cover the WhatsApp Business API, the 24-hour window and agent handoff.

Do I need the WhatsApp Business API?

Yes. Chatbots need a number connected to the WhatsApp Business Platform (Cloud API or a provider). The regular WhatsApp Business app on a phone can't be automated.

What is the 24-hour window?

WhatsApp lets you reply freely for 24 hours after a customer's last message. Outside that window you start the conversation with a pre-approved template message.

Can the chatbot hand over to a real person?

Yes. Any step in a flow can open a ticket. An agent accepts it in the ticketing workspace and continues the same WhatsApp conversation.

Can I use the same bot on other channels?

Yes. Flows are channel independent, so the same chatbot can run on SMS, Messenger or Telegram.

Guides

Learn how to build it

Tutorial · 5 min

How to Build a WhatsApp Chatbot Without Code

A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.

Read guide Template · 4 min

Build a Lead Qualification Chatbot Flow

Qualify leads automatically on WhatsApp and SMS. A ready-to-build chatbot flow that scores leads, routes hot ones to sales and nurtures the rest.

Read guide Setup · 5 min

How to Get the WhatsApp Business API

What you need to get WhatsApp Business API access, how to set it up step by step, and how to connect it to your chatbot flows.

Read guide
Product

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E-commerce

Take orders, send delivery updates and recover abandoned carts on WhatsApp and SMS. Connect your store with webhooks and Zapier.

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