Visual flow builder · Complex surveys, scenarios & chatbots

Build complex survey flows and chatbot scenarios. No code needed.

Design multi-step surveys, branching conversation scenarios and chatbots on a visual canvas. Branch on every answer, call live data and personalise each reply. On-chat.live runs the same flow on WhatsApp, SMS, Telegram and voice, and hands off to your team when it matters.

On-chat is a dynamic visual flow builder for WhatsApp, SMS and voice chatbots, with automated campaigns and live-agent ticketing in one workspace.

Start building free Explore the flow builder

30-day free trial · No credit card required

Reach customers on the channels they already use

  • WhatsApp
  • SMS
  • Messenger
  • Instagram
  • Telegram
  • Twilio
  • Zapier
  • Webhooks

Features

Everything you need to run customer conversations at scale

From the first automated hello to a resolved support ticket, one platform for marketing, sales and support teams.

Dynamic flow builder

Branch on answers, call webhooks for live data and personalise every message on a visual canvas.

Every channel, one inbox

WhatsApp, SMS, Messenger, Instagram, Telegram, Viber and voice. The same flow runs everywhere.

Automated campaigns

Schedule reminders, follow-ups and drip sequences based on dates and contact fields such as appointments or renewals.

Live agent ticketing

Escalate from bot to human. Agents accept, reply and close tickets from a fast chat workspace.

Analytics and exports

Track flow results, response times and agent performance. Export everything to Excel.

API, webhooks and Zapier

Connect your CRM, store or ERP with a REST API, webhooks and 50+ apps through Zapier.

The flow builder

Conversations that react to the customer, not a fixed script

  • Branch on keywords, numbers, dates, intents, contact fields or earlier answers.
  • Call your API mid-conversation and use the response in the very next message.
  • Personalise with names, fields, results and functions like dates and totals.
  • Reuse flows inside other flows, translate them once and test every path in the simulator.
See what you can build

Live agent support

When a bot isn't enough, your team takes over in one click

  • Flows open tickets automatically by topic, with the full conversation history attached.
  • Agents accept a ticket and it locks to them, so two people never answer the same customer.
  • Reply with text, images, video and files from a WhatsApp-style workspace.
  • Managers see tickets per topic, response times and per-agent summaries.
Try live agent support

How it works

Live in three steps

  1. Connect your channels

    Add your WhatsApp number, SMS provider or social pages to your workspace.

  2. Build your flows

    Drag and drop the conversation. Start from keywords, campaigns or the API.

  3. Launch and improve

    Watch results come in, hand off to agents and refine your flows using real data.

Teams use it for

  • Customer support automation
  • Order and delivery updates
  • Appointment reminders
  • Lead qualification
  • Surveys and feedback
  • Marketing broadcasts
  • IVR and voice menus

Solutions

Built for your channel and your industry

Product

Visual flow builder

Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice.

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WhatsApp chatbot

Build a WhatsApp Business chatbot without code. Answer FAQs, take orders, send template messages and hand chats to live agents. Free 30-day trial.

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SMS marketing

Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.

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Live chat ticketing

A help desk for WhatsApp, SMS and social chats. Bots open tickets, agents accept and reply in a fast workspace, and managers track agent performance.

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IVR and voice automation

Build IVR menus and automated voice calls with the same visual builder you use for chat. Play audio, collect keypad input and record responses.

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E-commerce

Take orders, send delivery updates and recover abandoned carts on WhatsApp and SMS. Connect your store with webhooks and Zapier.

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Healthcare

Reduce no-shows with automated appointment reminders on SMS, WhatsApp and voice. Confirm, reschedule and follow up with patients automatically.

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NGOs and nonprofits

Run SMS, WhatsApp and voice surveys, share information and engage communities at scale, including low-connectivity areas. Free 30-day trial.

Learn more

Pricing

Simple plans that grow with you

Every plan starts with a free 30-day trial.

FAQ

Frequently asked questions

Updated

What is a dynamic flow builder?

It's a visual editor for designing conversations that change based on the customer: each step can branch on their answer, look up live data from your systems through a webhook and personalise the next message, all without writing code.

What is On-chat?

On-chat is a dynamic visual flow builder for WhatsApp, SMS and voice chatbots, with automated campaigns and live-agent ticketing in one workspace. You design automated conversations on a visual canvas, run them on WhatsApp, SMS, Facebook Messenger, Instagram, Telegram and voice, and hand customers over to a live support agent when they need a human.

Do I need to know how to code?

No. Conversations are designed in a visual drag-and-drop flow builder. Developers can go further with webhooks, a REST API and Zapier.

Which channels can I connect?

WhatsApp (Cloud API and other providers), SMS through providers such as Twilio, Vonage and many local aggregators, Facebook Messenger, Instagram, Telegram, Viber, voice/IVR and more, all from one workspace.

How does the live agent ticketing work?

When a flow opens a ticket, it appears in the agent workspace. An agent accepts it, which locks the conversation to them, replies from a WhatsApp-style chat view and closes it when done. Managers get per-agent performance reports and Excel exports.

Is there a free trial?

Yes. You can try On-chat free for 30 days and no credit card is required to sign up.

Contact

Let's talk about your use case

Tell us what you want to automate and we'll get back to you with a plan and a quote.

Start automating conversations today

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