For e-commerce

Sell more and answer faster on WhatsApp and SMS

Shoppers want quick answers where they already chat. Automate product questions, order updates and follow-ups, and bring in your team for anything that needs a personal touch.

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Updated

Features

Automation across the whole customer journey

On-chat automates the e-commerce journey from product questions and order updates to returns, reviews and store integrations.

Order and delivery updates

Send status messages automatically when your store or courier calls a webhook.

Product questions 24/7

Answer sizing, shipping and payment questions instantly with a chatbot.

Cart and payment reminders

Follow up on unfinished checkouts with a friendly reminder on the right channel.

Returns and complaints

Collect order details first, then hand the chat to an agent as a ticket.

Reviews and feedback

Ask for a rating after delivery and save the answer to the customer record.

Connect your store

Integrate Shopify, WooCommerce or your own system through webhooks, the API or Zapier.

How it works

Get started in three steps

You connect WhatsApp or SMS, send your store's order events into flows and let bots handle updates while agents handle exceptions.

  1. Connect WhatsApp or SMS

    Add the channels your customers use most.

  2. Plug in your store

    Send order events to flows with webhooks or Zapier.

  3. Automate and support

    Let bots handle updates and agents handle exceptions.

Popular use cases

  • Order confirmations
  • Delivery tracking
  • Abandoned cart reminders
  • Cash on delivery confirmation
  • Returns
  • Post-purchase surveys

FAQ

Frequently asked questions

These answers cover store integrations, cash-on-delivery confirmation, WhatsApp promotions and order details for agents.

Does it work with Shopify or WooCommerce?

Yes, through webhooks, the REST API or Zapier, which can start flows when orders change.

Can I confirm cash-on-delivery orders?

Yes. Send a confirmation question and update the order based on the customer's reply.

Can I send promotions on WhatsApp?

Yes, using approved marketing templates and only to customers who opted in.

How do agents see order details?

Details collected by the bot are saved on the contact and shown with the ticket.

Guides

Learn how to build it

Tutorial · 4 min

Make Your Chatbot Dynamic with Webhooks

Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.

Read guide
Product

WhatsApp chatbot

Build a WhatsApp Business chatbot without code. Answer FAQs, take orders, send template messages and hand chats to live agents. Free 30-day trial.

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Live chat ticketing

A help desk for WhatsApp, SMS and social chats. Bots open tickets, agents accept and reply in a fast workspace, and managers track agent performance.

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SMS marketing

Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.

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