Guides
Learn to build dynamic chatbot flows
Tutorials, ready-to-build templates and best practices for designing conversations that branch, personalise and connect to your data.
Updated
How to Build a WhatsApp Chatbot Without Code
A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
Read guide Best practices · 5 minChatbot Flow Design: 12 Best Practices
Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
Read guide Tutorial · 4 minMake Your Chatbot Dynamic with Webhooks
Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.
Read guide Template · 4 minBuild a Lead Qualification Chatbot Flow
Qualify leads automatically on WhatsApp and SMS. A ready-to-build chatbot flow that scores leads, routes hot ones to sales and nurtures the rest.
Read guide Tutorial · 4 minBuild an Appointment Booking and Reminder Flow
Let customers book, confirm and reschedule appointments on WhatsApp or SMS, with live availability from your calendar and automatic reminders.
Read guide Setup · 5 minHow to Get the WhatsApp Business API
What you need to get WhatsApp Business API access, how to set it up step by step, and how to connect it to your chatbot flows.
Read guide flow-builder · 6 min"How to Build and Edit Surveys Without Coding in On-Chat"
"Create WhatsApp surveys without coding using On-Chat's visual survey builder. Customize questions, answers, and branching logic anytime."
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