"getting-started"
"How to Connect WeChat to On-Chat"
"Connect WeChat to On-Chat and manage WeChat Official Account messages in a shared team inbox with automation and analytics."
Introduction
WeChat is China's dominant super-app with over 1.3 billion monthly active users, combining messaging, payments, and business services. By connecting your WeChat Official Account to On-Chat, your team can manage customer conversations from WeChat in a centralized inbox, enabling efficient support for Chinese-speaking markets.
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Prerequisites
- An active On-Chat account with admin access
- A verified WeChat Official Account (Subscription or Service Account)
- WeChat developer credentials (App ID and App Secret)
- Access to the WeChat Official Account Platform
Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to Settings → Inboxes and click Add Inbox to begin setup.
Step 2: Select WeChat as Your Channel
Scroll through the channel list and click on WeChat. This opens the WeChat configuration panel where you will enter your app credentials.
Step 3: Get Your WeChat App ID and App Secret
Log in to the WeChat Official Account Platform at mp.weixin.qq.com. Navigate to Settings and Development → Basic Configuration. Copy your App ID and App Secret.
Step 4: Configure the WeChat Inbox in On-Chat
Enter your WeChat App ID and App Secret into the respective fields in On-Chat. Set an inbox name such as "WeChat Support" and assign it to the appropriate team. Click Create Inbox to save.
Step 5: Set Up the WeChat Server Configuration
In the WeChat Official Account Platform, go to Settings and Development → Basic Configuration → Server Configuration. Enter the webhook URL provided by On-Chat as the Server URL. Enable the server configuration and verify the token to activate message forwarding.
Step 6: Test the Integration
Send a message to your WeChat Official Account from a WeChat user account. The message should arrive in your On-Chat inbox within seconds. Reply from On-Chat and confirm the response is delivered to the WeChat user.
Best Practices
- Use WeChat Service Account (vs Subscription Account) for better two-way messaging capabilities
- Respond to WeChat messages within 48 hours to avoid exceeding the reply window
- Set up automated welcome messages in On-Chat for new WeChat followers
- Assign WeChat conversations to agents fluent in Chinese for best customer experience