"How to Connect VK to On-Chat"

Introduction

VK (VKontakte) is Russia's largest social network with hundreds of millions of users across Eastern Europe and Central Asia. By connecting your VK community to On-Chat, your business can receive and reply to customer messages directly from your VK page in a shared team inbox, making social customer support organized and efficient.

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Prerequisites

• An active On-Chat account with admin access
• A VK business or community page (VK Community)
• A VK Developer account with API access
• A VK API Access Token for your community

Step 1: Access On-Chat Inbox Settings

Log in to your On-Chat dashboard at app.on-chat.live. Click Settings in the left menu and select Inboxes. Press Add Inbox to begin the channel setup.

Step 2: Select VK as Your Channel

From the channel options, click on VK. The VK configuration form will open, prompting you to enter your community credentials.

Step 3: Get Your VK Community API Token

Open VK and navigate to your Community page. Go to Community Settings → API Usage → Access Tokens. Create a new access token with messaging permissions enabled. Copy the generated token.

Step 4: Configure the VK Inbox in On-Chat

Paste the VK access token into the token field in On-Chat. Enter an inbox name such as "VK Community Support" and select the team or agents responsible for VK conversations. Click Create Inbox to save.

Step 5: Enable Webhooks in VK Community Settings

In VK Community Settings, navigate to API Usage → Callback API (Webhook). Paste the webhook URL provided by On-Chat into the Server URL field. Set the secret key if required, and enable the Message event types so On-Chat receives incoming messages.

Step 6: Verify the Integration

Send a message to your VK community page from a personal VK account. The message should appear in your On-Chat inbox within seconds. Reply from On-Chat and confirm the response is delivered to the VK user.

Best Practices

• Post your VK community support hours in the page description so customers know when to expect replies
• Use On-Chat canned responses for common VK community inquiries
• Label VK conversations by product category for performance tracking
• Monitor On-Chat analytics to measure VK first response time and conversation volume