"How to Connect Viber to On-Chat"

Introduction

Viber is a free messaging and VoIP app with over a billion registered users, especially popular in Eastern Europe, the Middle East, and Southeast Asia. The On-Chat Viber integration lets your business connect Viber chatbots and business accounts to a shared inbox, so your team can respond to customer messages efficiently and at scale.

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Prerequisites

• An active On-Chat account with admin access
• A Viber Business Account or Viber Chatbot (created via Viber Admin Panel)
• Your Viber Authentication Token
• Access to the Viber Partner Program or Business messaging tier

Step 1: Access On-Chat Inbox Settings

Log in to your On-Chat dashboard at app.on-chat.live. Navigate to Settings in the left sidebar and select Inboxes. Click Add Inbox to create a new channel.

Step 2: Select Viber as Your Channel

Scroll through the channel list and click on Viber. This opens the Viber configuration form where you will enter your credentials.

Step 3: Get Your Viber Authentication Token

Log in to the Viber Admin Panel at partners.viber.com and select your Viber chatbot or business account. Navigate to Account Settings and copy the Authentication Token. This token identifies your Viber account to On-Chat.

Step 4: Configure the Viber Inbox in On-Chat

Paste your Viber Authentication Token into the token field in On-Chat. Enter an inbox name such as "Viber Support" and assign it to the appropriate team or agents. Click Create Inbox to save your configuration.

Step 5: Register the On-Chat Webhook in Viber

On-Chat automatically registers the webhook URL with Viber upon saving the inbox. This webhook tells Viber where to send incoming messages. You can verify the webhook status in the Viber Admin Panel under your chatbot settings.

Step 6: Test the Integration

Send a message to your Viber business account or chatbot from a personal Viber account. Confirm the message appears in your On-Chat inbox. Send a reply from On-Chat and verify it arrives in Viber successfully.

Best Practices

• Customize your Viber chatbot welcome message to greet new users automatically
• Use On-Chat conversation labels to categorize Viber inquiries for reporting
• Assign Viber conversations to agents with regional language skills where relevant
• Track response time metrics in On-Chat analytics to maintain high Viber service quality