"How to Connect Telegram to On-Chat"

Introduction

Telegram is a fast, secure messaging app with over 800 million active users worldwide. With the On-Chat Telegram integration, you can create a dedicated Telegram bot that routes all conversations to your support team's shared inbox, enabling efficient customer communication at scale.

SEO Keywords: Telegram bot On-Chat, connect Telegram to customer support, Telegram integration, Telegram bot setup, Telegram business messaging, On-Chat Telegram inbox

Prerequisites

• An active On-Chat account with admin access
• A Telegram account
• Access to Telegram's BotFather to create a new bot
• Your Telegram Bot API Token

Step 1: Create a Telegram Bot with BotFather

Open Telegram and search for @BotFather. Start a conversation and send the command /newbot. Follow BotFather's prompts to choose a name and username for your bot. BotFather will provide you with an API Token—copy this token as you will need it in On-Chat.

Step 2: Access On-Chat Inbox Settings

Log in to your On-Chat dashboard at app.on-chat.live. Navigate to Settings in the left sidebar and click Inboxes. Click Add Inbox to begin setting up a new channel.

Step 3: Select Telegram as Your Channel

In the channel list, click on Telegram. The Telegram configuration form will appear, asking for your bot credentials and inbox settings.

Step 4: Configure the Telegram Inbox in On-Chat

Enter your Bot Name, Bot Username, and Bot Token (the API Token from BotFather) into the corresponding fields. Set an inbox name such as "Telegram Support" and assign the inbox to the appropriate team or agents. Click Create Inbox to finalize.

Step 5: Enable Telegram Bot Webhook

On-Chat automatically sets up the webhook with Telegram when you save the inbox. The webhook ensures that all messages sent to your Telegram bot are delivered to your On-Chat inbox in real time. No additional configuration in Telegram is needed.

Step 6: Test the Integration

Open Telegram and search for your newly created bot by its username. Send a test message. Within seconds, the message should appear in your On-Chat inbox. Reply from On-Chat and confirm the response arrives in Telegram.

Best Practices

• Add a clear bot description and profile picture in BotFather so customers recognize it as official
• Use On-Chat auto-assignment rules to route Telegram messages to the right agents
• Create canned responses in On-Chat for common Telegram queries to reduce response time
• Monitor Telegram conversation volume in On-Chat reports to identify peak support periods