"getting-started"
"How to Connect Mtarget to On-Chat"
"Connect Mtarget SMS and digital marketing platform to On-Chat and manage two-way customer SMS conversations in a shared support inbox."
Introduction
Mtarget is an Indonesian digital marketing and mobile messaging platform offering SMS, WhatsApp Business API, email, and push notification services. By integrating Mtarget with On-Chat, businesses can route inbound SMS customer messages into On-Chat's shared inbox for collaborative support, with automation, routing, and canned responses to deliver fast, consistent customer service.
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Prerequisites
- An active Mtarget account with API access
- Mtarget API key and base URL
- A virtual number or sender ID configured in Mtarget for inbound SMS
- On-Chat account with admin access
- Access to configure inbound message webhooks in the Mtarget platform
Step 1: Retrieve Your Mtarget API Credentials
Log in to your Mtarget account dashboard and navigate to the API settings. Copy your API key and note the API base URL. Also record the sender ID or virtual number assigned to your account for two-way SMS messaging.
Step 2: Confirm Two-Way SMS is Enabled
In Mtarget, verify that your account has two-way SMS enabled and that you have a dedicated number for inbound messages. If not, contact Mtarget support to provision a two-way number for your account.
Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Mtarget as the provider. Enter your API key, base URL, and sender ID. Save to generate the On-Chat inbound webhook URL.
Step 4: Configure the Inbound Webhook in Mtarget
In the Mtarget dashboard, navigate to your sender or account settings and find the inbound message delivery URL. Set it to the On-Chat webhook endpoint you generated. Mtarget will POST all incoming customer SMS messages to On-Chat.
Step 5: Add Agents and Configure Routing
In On-Chat, go to Settings → Inboxes → select your Mtarget inbox → Collaborators. Add agents to handle customer SMS conversations. Enable auto-assignment to distribute new conversations based on agent availability and load.
Step 6: Test the Integration
Send a test SMS to your Mtarget virtual number. Verify the message appears in your On-Chat inbox. Reply from an agent and confirm the customer receives the reply via Mtarget. Review delivery reports in Mtarget and conversation logs in On-Chat.
Best Practices
- Use On-Chat automation to send immediate auto-replies in Bahasa Indonesia for local customer expectations
- Monitor Mtarget delivery rates across Indonesian mobile networks to catch failures early
- Use On-Chat conversation tags to categorize SMS inquiries by product or region
- Combine Mtarget SMS with On-Chat's reporting tools to measure support team response times