"How to Connect Movile/Wavy to On-Chat"

Introduction

Movile/Wavy is a Brazilian mobile messaging platform and SMS gateway that serves businesses across Brazil and Latin America with high-volume SMS, two-way messaging, and mobile engagement solutions. By integrating Movile/Wavy with On-Chat, support teams can receive inbound SMS from customers in a shared inbox, manage conversations with routing and automation, and reply via Wavy's regional SMS network — all in one unified platform.

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Prerequisites

• An active Movile/Wavy account with API access
• Wavy API credentials (API key, username, or token)
• A virtual number or shortcode enabled for inbound SMS in Brazil or LATAM
• On-Chat account with admin access
• Ability to configure inbound message webhooks in Wavy

Step 1: Retrieve Your Wavy API Credentials

Log in to your Movile/Wavy account portal. Navigate to the API or integration settings and copy your API key or authentication token and the Wavy API base URL. Also note your sender ID or virtual number. These will be used to authenticate On-Chat's outbound SMS requests through Wavy.

Step 2: Provision an Inbound SMS Number in Wavy

Verify that your Wavy account has a virtual number or shortcode configured for receiving inbound SMS messages. If you only have outbound sending enabled, contact Wavy support to provision a two-way number for your customer support use case.

Step 3: Create an SMS Inbox in On-Chat

In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Movile/Wavy as the provider. Enter your API credentials, the Wavy endpoint URL, and your virtual number or shortcode. Save the inbox — On-Chat will generate an inbound webhook URL.

Step 4: Set Up the Inbound Webhook in Wavy

In your Wavy account, navigate to the number or callback settings and configure the inbound message delivery URL to the On-Chat webhook URL you generated. Set the HTTP method to POST. Wavy will now forward all incoming customer SMS to On-Chat, automatically opening new support conversations.

Step 5: Add Agents and Configure Routing

In On-Chat, go to Settings → Inboxes → select your Wavy inbox → Collaborators. Add agents to handle Wavy SMS conversations. Enable auto-assignment so On-Chat routes incoming conversations to available agents automatically using round-robin or load-based assignment.

Step 6: Test the Integration

Send a test SMS to your Wavy number or shortcode. Confirm the message appears in On-Chat as a new conversation. Reply from an agent and verify the customer receives the outbound SMS via Wavy. Check Wavy's message delivery reports and On-Chat's conversation logs for confirmation.

Best Practices

• Use On-Chat automation to send immediate auto-replies in Portuguese when customers first contact via Wavy SMS
• Assign the Wavy inbox to agents with Portuguese language skills and regional expertise for better customer experience
• Leverage Wavy's delivery reporting to monitor outbound SMS success across Brazil and LATAM
• Apply On-Chat conversation labels to categorize and analyze SMS support trends over time