"How to Connect Messangi to On-Chat"

Introduction

Messangi is a leading mobile messaging platform in Latin America, offering SMS, push notifications, email, and RCS services to enterprises. By integrating Messangi with On-Chat, businesses can route inbound customer SMS messages directly into On-Chat's shared inbox, enabling their support teams to manage conversations with automation, canned responses, and intelligent routing across Latin American markets.

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Prerequisites

• An active Messangi account with API access
• Messangi API credentials (API key or username/password)
• A virtual number or shortcode provisioned in Messangi for two-way SMS
• On-Chat account with admin access
• Ability to configure inbound message webhooks in Messangi

Step 1: Retrieve Your Messangi API Credentials

Log in to your Messangi account portal and navigate to the API or integration settings. Copy your API key (or username and password) and note the API base URL. Also record your sender ID or virtual number. These are required for On-Chat to authenticate and send outbound messages.

Step 2: Provision a Two-Way SMS Number

In Messangi, confirm that your account has a dedicated virtual number or shortcode configured for inbound SMS. If your number is only outbound, contact Messangi support to enable two-way messaging on your account.

Step 3: Create an SMS Inbox in On-Chat

In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Messangi as the SMS provider. Enter your API credentials, base URL, and virtual number. Save to generate the On-Chat inbound webhook URL.

Step 4: Configure the Inbound Webhook in Messangi

In the Messangi portal, navigate to your number or account settings and find the inbound message delivery URL or callback settings. Enter your On-Chat webhook URL. Messangi will POST incoming customer SMS messages to On-Chat, creating new conversations automatically.

Step 5: Add Agents and Configure Routing

In On-Chat, go to Settings → Inboxes → select your Messangi inbox → Collaborators. Add the support agents responsible for this channel. Enable auto-assignment to route new conversations to available agents.

Step 6: Test the Integration

Send a test SMS to your Messangi number. Confirm the message appears in On-Chat as a new conversation. Reply from an agent and verify the customer receives the message via Messangi. Review Messangi delivery logs alongside On-Chat conversation history.

Best Practices

• Support responses in both Spanish and Portuguese to serve customers across Latin American markets
• Use On-Chat business hours automation for markets in different time zones
• Monitor Messangi delivery rates per country to identify network connectivity issues
• Use On-Chat conversation tags to segment support volume by country or product line