"How to Connect Macrokiosk to On-Chat"

Introduction

Macrokiosk is a leading mobile messaging and digital services platform in Southeast Asia, providing SMS, MMS, and mobile internet solutions to enterprises and telcos. By integrating Macrokiosk with On-Chat, businesses can centralize inbound customer SMS messages from across Southeast Asian networks in one shared inbox, enabling their support teams to respond efficiently with automation, routing, and collaboration tools.

SEO Keywords: Macrokiosk On-Chat integration, Macrokiosk SMS helpdesk, Southeast Asia SMS customer support, Macrokiosk API messaging, Malaysia SMS helpdesk, Macrokiosk two-way SMS inbox

Prerequisites

• An active Macrokiosk account with API access
• Macrokiosk API credentials (API key or username/password)
• A dedicated virtual number or shortcode provisioned in Macrokiosk
• On-Chat account with admin access
• Ability to configure inbound message webhooks in the Macrokiosk portal

Step 1: Retrieve Your Macrokiosk API Credentials

Log in to your Macrokiosk portal and navigate to the developer or API settings. Copy your API key (or username/password). Note your API base URL and the sender ID or virtual number assigned for inbound SMS. These will be needed in the On-Chat setup.

Step 2: Provision a Two-Way SMS Number

In Macrokiosk, confirm you have a virtual number or shortcode enabled for inbound SMS. If you are using a shortcode for campaigns, ensure it is configured to accept customer replies. Contact Macrokiosk support if a dedicated two-way number is needed.

Step 3: Create an SMS Inbox in On-Chat

In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Macrokiosk as the SMS provider. Enter your API credentials, base URL, and virtual number. Save to generate the On-Chat inbound webhook URL.

Step 4: Configure the Inbound Webhook in Macrokiosk

In the Macrokiosk portal, navigate to your sender or number settings and find the inbound message delivery URL. Set it to the On-Chat webhook URL you generated. Macrokiosk will forward all inbound SMS messages from customers to On-Chat automatically.

Step 5: Add Agents and Configure Routing

In On-Chat, go to Settings → Inboxes → select your Macrokiosk inbox → Collaborators. Add the support agents responsible for this channel. Enable auto-assignment to distribute new conversations based on agent availability.

Step 6: Test the Integration

Send a test SMS to your Macrokiosk virtual number. Verify the message appears in your On-Chat inbox. Reply from an agent and confirm the customer receives it. Review Macrokiosk delivery reports alongside On-Chat conversation logs.

Best Practices

• Localize SMS responses to match the language preferences of customers across different Southeast Asian markets
• Use On-Chat business hours automation to manage expectations during non-working hours
• Monitor Macrokiosk delivery rates by country to identify network issues early
• Apply On-Chat conversation labels to track customer queries by country or product for regional analysis