"getting-started"
"How to Connect LINE to On-Chat"
"Connect LINE to On-Chat and manage LINE Official Account conversations with customers across Asia in a shared team inbox."
Introduction
LINE is one of Asia's most popular messaging platforms, with hundreds of millions of users in Japan, Thailand, Taiwan, and beyond. By connecting your LINE Official Account to On-Chat, your business can manage customer conversations, send automated responses, and provide real-time support—all from a unified inbox.
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Prerequisites
- An active On-Chat account with admin access
- A LINE Official Account (business account)
- LINE Messaging API credentials (Channel Access Token and Channel Secret)
- Access to the LINE Developers Console
Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to Settings in the left sidebar and click Inboxes. Click Add Inbox to create a new channel.
Step 2: Select LINE as Your Channel
Scroll through the channel integration options and select LINE. This opens the LINE configuration panel where you will enter your Messaging API credentials.
Step 3: Get LINE Messaging API Credentials
Log in to the LINE Developers Console at developers.line.biz. Select your Official Account provider, then open your Messaging API channel. Copy the Channel Access Token and Channel Secret from the Basic Settings tab.
Step 4: Configure the LINE Inbox in On-Chat
Paste your Channel Access Token and Channel Secret into the corresponding fields in On-Chat. Name your inbox (e.g., "LINE Support") and assign it to the team or agents who will handle LINE conversations. Click Create Inbox to save.
Step 5: Set the Webhook URL in LINE Developers Console
Back in the LINE Developers Console, navigate to your Messaging API channel settings and locate the Webhook URL field. Paste the webhook URL that On-Chat generated for your LINE inbox. Enable the webhook and click Verify to confirm the connection is working.
Step 6: Test the Integration
Send a message to your LINE Official Account from a LINE user account. The message should appear in your On-Chat inbox within seconds. Reply from On-Chat and confirm that the response is delivered back to the LINE user successfully.
Best Practices
- Configure LINE rich menus through the LINE Official Account Manager to guide users to common topics
- Use On-Chat automation to send instant welcome messages when new LINE conversations start
- Assign LINE conversations to specialized agents or teams for faster resolution
- Review LINE message analytics in On-Chat to track peak hours and optimize staffing