"getting-started"
"How to Connect Kaleyra WhatsApp to On-Chat"
"Connect Kaleyra WhatsApp to On-Chat and manage WhatsApp Business conversations through Kaleyra's cloud communications platform."
Introduction
Kaleyra is a global cloud communications platform offering WhatsApp Business API solutions for enterprises. By connecting Kaleyra WhatsApp to On-Chat, your team can manage WhatsApp conversations, automate responses, and deliver seamless customer support—all from one shared inbox.
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Prerequisites
- An active On-Chat account with admin access
- A Kaleyra account with WhatsApp Business API enabled
- Kaleyra API Key and WhatsApp-enabled phone number
- WhatsApp Business Account (WABA) approved by Meta
Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Click Settings in the left sidebar and select Inboxes. Press Add Inbox to start the new channel setup.
Step 2: Choose Kaleyra WhatsApp as the Channel
Browse the list of available channel integrations and select Kaleyra WhatsApp. This opens the Kaleyra-specific configuration form where you will input your API credentials.
Step 3: Retrieve Your Kaleyra API Credentials
Sign in to the Kaleyra dashboard and navigate to API Settings or Developer Tools. Copy your API Key and note your WhatsApp-registered phone number. These are required to authenticate On-Chat with the Kaleyra platform.
Step 4: Configure the Kaleyra WhatsApp Inbox
Enter your Kaleyra API Key, phone number, and any additional configuration details in On-Chat. Assign an inbox name such as "Kaleyra WhatsApp Support" and choose the agents or teams responsible for managing this channel. Click Create Inbox to save.
Step 5: Register the On-Chat Webhook in Kaleyra
In your Kaleyra dashboard, navigate to Webhook or Callback URL settings. Paste the unique webhook URL that On-Chat provides for this inbox. Save the configuration so incoming WhatsApp messages from Kaleyra are forwarded to On-Chat automatically.
Step 6: Test and Verify the Connection
Send a WhatsApp message to your Kaleyra business number from a test device. Confirm the message appears in your On-Chat inbox. Reply from On-Chat and verify that the response reaches the WhatsApp user. Check message delivery status and timestamps.
Best Practices
- Use On-Chat's automation rules to route Kaleyra WhatsApp conversations to the right team
- Enable WhatsApp message templates in Kaleyra for proactive outreach and notifications
- Monitor Kaleyra delivery receipts alongside On-Chat analytics for complete visibility
- Keep your Meta WABA profile updated to maintain high message deliverability