"How to Connect JioChat to On-Chat"

Introduction

JioChat is a popular messaging app widely used in India, offering text, voice, and video communication features. By integrating JioChat with On-Chat, your team can receive and respond to customer messages from JioChat directly in a shared inbox—no app-switching required.

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Prerequisites

• An active On-Chat account with admin access
• A registered JioChat business account
• JioChat API credentials (API key and channel token)
• Basic familiarity with On-Chat channel settings

Step 1: Access On-Chat Channel Settings

Log in to your On-Chat dashboard at app.on-chat.live. Navigate to Settings in the left sidebar, then select Inboxes. Click the Add Inbox button to begin the channel setup process.

Step 2: Select JioChat as Your Channel

In the channel selection screen, scroll through the available messaging platforms and click on JioChat. This will open the JioChat configuration form where you will enter your credentials and channel details.

Step 3: Retrieve Your JioChat API Credentials

Log in to your JioChat Business Portal and navigate to Developer Settings or API Access. Copy your API Key and Channel Token. These credentials allow On-Chat to authenticate with the JioChat platform on your behalf.

Step 4: Configure the JioChat Inbox in On-Chat

Paste your JioChat API Key and Channel Token into the corresponding fields in On-Chat. Give your inbox a descriptive name such as "JioChat Support" and select the team or agents who should handle incoming JioChat conversations. Click Create Inbox to save.

Step 5: Set Up a Webhook in JioChat

In your JioChat Business Portal, go to Webhook Settings and add the webhook URL provided by On-Chat. This webhook URL enables JioChat to push incoming messages to your On-Chat inbox in real time. Test the webhook connection to confirm messages are being forwarded correctly.

Step 6: Verify the Integration

Send a test message to your JioChat business account from a personal device. The message should appear in your On-Chat inbox within seconds. Confirm that replies sent from On-Chat are delivered back to the JioChat user successfully.

Best Practices

• Assign dedicated agents or teams to your JioChat inbox to ensure fast response times
• Use On-Chat canned responses to handle frequently asked JioChat questions quickly
• Enable notifications so agents are alerted immediately when new JioChat messages arrive
• Review your JioChat conversation reports in On-Chat analytics to track volume and response performance