"How to Connect DMark SMS to On-Chat"

Introduction

DMark is an SMS gateway service that enables businesses to send and receive SMS messages through a reliable messaging infrastructure. With DMark integrated into On-Chat, your support team can manage two-way SMS customer conversations in a shared inbox, with automation tools to streamline responses and routing.

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Prerequisites

• An active DMark account with API access enabled
• DMark API credentials (API key or username/password)
• On-Chat account with admin access
• A DMark virtual number or sender ID for two-way SMS
• Inbound message webhook configuration access in DMark

Step 1: Access Your DMark API Credentials

Log in to your DMark account and navigate to the API or developer settings. Copy your API Key or note your API Username and Password. These credentials are required for On-Chat to authenticate and send messages through DMark.

Step 2: Set Up a Two-Way SMS Number

In your DMark account, ensure you have a virtual number or sender ID configured for two-way SMS. This number is what customers will text to reach your team. Contact DMark support if you need a dedicated inbound number provisioned.

Step 3: Create an SMS Inbox in On-Chat

In On-Chat, navigate to Settings → Inboxes → New Inbox and select SMS. Choose DMark as the SMS provider. Enter your API credentials and your virtual number. Save to generate the webhook URL that DMark will use to deliver inbound messages.

Step 4: Configure the Inbound Webhook in DMark

In your DMark account, find the inbound message callback settings. Set the inbound message URL to your On-Chat webhook endpoint. DMark will POST all incoming customer SMS messages to this URL, routing them into your On-Chat inbox as new conversations.

Step 5: Add Agents and Configure Routing

In On-Chat, go to Settings → Inboxes → select your DMark inbox → Collaborators. Add the agents who will handle SMS conversations. Configure auto-assignment rules to distribute conversations efficiently among your team.

Step 6: Test the Integration

Send a test SMS to your DMark number. Verify the message appears in your On-Chat inbox. Reply from an agent and confirm the customer receives the reply. Check both DMark delivery reports and On-Chat conversation logs to verify everything is working correctly.

Best Practices

• Create canned responses for common questions to speed up SMS reply times
• Use On-Chat automation rules to tag and prioritize urgent SMS conversations
• Monitor DMark delivery reports to ensure high message delivery rates
• Set up an auto-reply message for outside business hours to manage customer expectations