"How to Connect Discord to On-Chat"

Introduction

Discord is a popular communication platform originally built for gaming communities and now widely used by tech companies, online communities, and customer support teams. By integrating Discord with On-Chat, your team can monitor and respond to Discord server messages from a centralized inbox, keeping community support fast and organized.

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Prerequisites

• An active On-Chat account with admin access
• A Discord account with server administrator permissions
• A Discord application and bot created via the Discord Developer Portal
• Bot token and appropriate bot permissions enabled

Step 1: Access On-Chat Inbox Settings

Log in to your On-Chat dashboard at app.on-chat.live. Click Settings in the left sidebar and select Inboxes. Click Add Inbox to start the new channel setup.

Step 2: Select Discord as Your Channel

Scroll through the channel list and click on Discord. This opens the Discord configuration form where you will enter your bot credentials.

Step 3: Create a Discord Bot in the Developer Portal

Visit the Discord Developer Portal at discord.com/developers/applications. Click New Application, give it a name, then navigate to the Bot section. Click Add Bot and copy the Bot Token. Under Privileged Gateway Intents, enable the Message Content Intent.

Step 4: Configure the Discord Inbox in On-Chat

Paste your Discord Bot Token into On-Chat's Discord configuration form. Enter the target server (Guild) ID and channel ID where you want to receive messages. Name your inbox (e.g., "Discord Support") and assign it to the appropriate team. Click Create Inbox to save.

Step 5: Invite the Bot to Your Discord Server

In the Discord Developer Portal, navigate to OAuth2 → URL Generator. Select the bot scope and grant permissions for reading messages and sending replies. Copy the generated invite URL and open it in your browser to add the bot to your Discord server.

Step 6: Test the Integration

Send a message in the configured Discord channel. The message should appear in your On-Chat inbox. Reply from On-Chat and confirm the response is posted in the Discord channel.

Best Practices

• Dedicate a specific Discord channel (e.g., #support) for customer-facing inquiries linked to On-Chat
• Use On-Chat auto-assignment to route Discord messages to community managers
• Set up auto-responses in On-Chat for common Discord questions
• Review Discord conversation volume in On-Chat analytics to plan community staffing