"getting-started"
"How to Connect DartMedia SMS to On-Chat"
"Connect DartMedia SMS to On-Chat and manage SMS conversations from Indonesian customers in a shared team inbox with automation."
Introduction
DartMedia is an Indonesian SMS gateway provider offering reliable SMS messaging services for businesses targeting customers across Indonesia. With DartMedia integrated into On-Chat, your support team can receive and respond to SMS messages from Indonesian customers in a centralized shared inbox with full automation capabilities.
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Prerequisites
- An active DartMedia account with SMS API access
- DartMedia API credentials (username, password, or API key)
- On-Chat account with admin access
- A DartMedia sender ID or virtual number for two-way SMS
- Webhook/callback URL configuration access in DartMedia
Step 1: Obtain DartMedia API Credentials
Log in to your DartMedia account and navigate to the API settings or developer section. Copy your API Key or Username and Password that On-Chat will use to send outbound SMS messages via DartMedia's gateway.
Step 2: Configure Your Sender ID
In DartMedia, set up your sender ID or virtual number for two-way SMS messaging. This is the identifier your Indonesian customers will see when they receive your SMS messages and the number they can reply to.
Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose DartMedia as the provider. Enter your API credentials and sender ID. Save to generate the On-Chat webhook URL for inbound messages.
Step 4: Configure the Inbound SMS Webhook
In your DartMedia account, find the inbound message callback or delivery report settings. Set the inbound SMS URL to your On-Chat webhook endpoint. DartMedia will forward all incoming SMS messages to this URL, routing them into your On-Chat inbox.
Step 5: Add Agents to Your DartMedia Inbox
In On-Chat, go to Settings → Inboxes → select your DartMedia inbox → Collaborators. Add agents who will manage Indonesian customer SMS conversations. Set up routing rules to distribute conversations among available agents.
Step 6: Test the Integration
Send a test SMS to your DartMedia number from an Indonesian mobile number. Verify it appears in your On-Chat inbox. Reply from an agent and confirm the message is delivered back to the customer's mobile device.
Best Practices
- Use Bahasa Indonesia in canned responses for local customer communications
- Monitor SMS delivery rates across Indonesian carriers (Telkomsel, Indosat, XL)
- Use On-Chat automation to send immediate auto-replies during peak hours
- Track SMS volume trends using On-Chat and DartMedia analytics dashboards