"getting-started"
"How to Connect Click Mobile SMS to On-Chat"
"Connect Click Mobile SMS to On-Chat and manage SMS customer support with an Australian SMS gateway in a shared team inbox."
Introduction
Click Mobile is an Australian SMS gateway provider offering reliable SMS delivery for businesses across Australia and New Zealand. With Click Mobile integrated into On-Chat, your support team can manage two-way SMS conversations from customers in a shared inbox, complete with automation and reporting tools.
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Prerequisites
- An active Click Mobile account with API access
- Click Mobile API username and password or API key
- On-Chat account with admin access
- A Click Mobile virtual number for two-way SMS
- Webhook/callback URL capability in your Click Mobile account
Step 1: Access Your Click Mobile API Credentials
Log in to your Click Mobile account and navigate to the API or developer settings section. Retrieve your API Username and API Password (or API key). These are required by On-Chat to send outbound SMS messages via Click Mobile.
Step 2: Provision a Two-Way SMS Number
In Click Mobile, ensure you have a virtual number allocated for inbound SMS messaging. This is the number your customers in Australia and New Zealand will text. Contact Click Mobile support if you need a dedicated number provisioned for two-way messaging.
Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Click Mobile as your SMS provider. Enter your API credentials and the virtual number. Save the inbox to generate your On-Chat inbound webhook URL.
Step 4: Set the Inbound Callback URL in Click Mobile
In your Click Mobile account settings, locate the inbound message delivery or callback configuration. Enter your On-Chat webhook URL as the destination for inbound SMS messages. Click Mobile will forward all messages sent to your virtual number to this URL.
Step 5: Add Agents to Your Click Mobile Inbox
In On-Chat, navigate to Settings → Inboxes → select your Click Mobile inbox → Collaborators. Add the support agents responsible for handling Australian customer SMS conversations. Configure assignment rules to route messages appropriately.
Step 6: Test the SMS Integration
Send a test SMS from an Australian mobile number to your Click Mobile virtual number. Confirm the message arrives in your On-Chat inbox. Send a reply from On-Chat and verify the customer receives it on their mobile.
Best Practices
- Use AEST business hours for auto-reply messages to set accurate response time expectations
- Create canned responses for common Australian customer queries
- Monitor Click Mobile delivery reports to ensure messages reach Telstra, Optus, and Vodafone subscribers
- Use On-Chat conversation tags to categorize Click Mobile SMS support tickets by issue type