"getting-started"
"How to Connect Chikka SMS to On-Chat"
"Connect Chikka SMS to On-Chat and manage SMS conversations from Philippine customers in a shared team inbox."
Introduction
Chikka is a leading SMS aggregator in the Philippines, known for its mobile messaging platform that connects businesses with millions of Filipino mobile subscribers. With Chikka integrated into On-Chat, your support team can manage SMS conversations from Philippine customers in a centralized inbox with automation capabilities.
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Prerequisites
- An active Chikka developer account with API access
- Chikka API Client ID and Secret Key
- On-Chat account with admin access
- A registered Chikka short code or sender ID for two-way SMS
- Access to Chikka developer portal for webhook setup
Step 1: Access Chikka Developer Credentials
Log in to your Chikka developer account at developer.chikka.com. Navigate to your application settings to find your Client ID and Secret Key. These credentials are used to authenticate On-Chat's connection to Chikka's SMS API.
Step 2: Register Your Application
In the Chikka developer portal, ensure your application is approved and has the necessary permissions for two-way SMS messaging. Register a short code that your Philippine customers will use to send messages to your business.
Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Chikka as the SMS provider. Enter your Client ID, Secret Key, and registered short code. Save to generate your On-Chat webhook URL.
Step 4: Configure Inbound SMS Webhook
In the Chikka developer portal, set your application's incoming message callback URL to your On-Chat webhook endpoint. Chikka will forward all incoming SMS messages from customers to this URL, routing them into your On-Chat inbox.
Step 5: Assign Agents to Your Chikka Inbox
In On-Chat, navigate to Settings → Inboxes → select your Chikka inbox → Collaborators. Add the agents responsible for handling SMS conversations from Philippine customers. Set up routing rules and auto-assignment.
Step 6: Test the Integration
Send a test SMS to your Chikka short code from a Philippine mobile number. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm the SMS is delivered back to the Philippine mobile number.
Best Practices
- Use Filipino (Tagalog) and English in canned responses to serve Philippine customers better
- Monitor message delivery rates across Smart, Globe, and Sun Cellular networks
- Use On-Chat automation to send immediate acknowledgment replies to Chikka messages
- Track SMS volume and costs in both Chikka and On-Chat dashboards