"getting-started"
"How to Connect Blackmyna SMS to On-Chat"
"Connect Blackmyna SMS to On-Chat and manage SMS conversations from Southeast Asian customers in a shared team inbox."
Introduction
Blackmyna is an SMS gateway provider offering reliable SMS delivery services across Southeast Asia and other regions. It provides API-based SMS sending and receiving capabilities for businesses. Integrating Blackmyna with On-Chat lets your support team manage customer SMS conversations through a centralized inbox.
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Prerequisites
- An active Blackmyna account with API access enabled
- Blackmyna API username and password or API key
- On-Chat account with admin access
- A registered virtual number or sender ID from Blackmyna
- Access to your On-Chat webhook settings
Step 1: Obtain Blackmyna API Credentials
Log in to your Blackmyna account dashboard. Navigate to Account → API Settings to find your API username, password, or API key. These credentials will be used to authenticate On-Chat's connection to Blackmyna's SMS gateway.
Step 2: Register a Sender ID or Virtual Number
In your Blackmyna account, go to Sender IDs and register a sender identity for your business. Submit it for approval if required. For two-way SMS conversations in On-Chat, a virtual number that supports inbound messages is required.
Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to Settings → Inboxes → New Inbox and select SMS. Choose Blackmyna as the SMS provider. Enter your API credentials and registered sender ID or virtual number. Save to generate your On-Chat webhook URL.
Step 4: Configure Inbound Message Webhook
In your Blackmyna account settings, locate the Incoming Message Webhook or callback URL setting. Enter your On-Chat SMS webhook endpoint URL. This routes incoming SMS messages from customers to your On-Chat inbox.
Step 5: Assign Agents to Your SMS Inbox
In On-Chat, navigate to Settings → Inboxes → select your Blackmyna inbox → Collaborators. Add agents who will handle the SMS conversations. Set up auto-assignment rules to distribute messages evenly.
Step 6: Test the Integration
Send a test SMS to your Blackmyna virtual number from a mobile phone. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm the SMS is delivered to the mobile device. Check Blackmyna logs for confirmation.
Best Practices
- Use local language templates for SMS conversations in your target markets
- Monitor SMS delivery rates through Blackmyna's reporting dashboard
- Configure auto-reply for off-hours messages to acknowledge customer inquiries
- Use On-Chat conversation labels to track SMS conversations by region