# Build a WhatsApp chatbot your customers actually like talking to > On-chat lets businesses build a WhatsApp Business chatbot without code, using a visual flow builder connected to the WhatsApp Business Platform. The bot answers questions, collects details with quick replies, sends approved templates and hands chats to live agents. URL: https://on-chat.live/whatsapp-chatbot/ Last updated: 2026-10-27 Connect your WhatsApp Business number, design the conversation in a visual builder and go live the same day. Answer questions 24/7, collect details with quick replies and pass the chat to your team when a person is needed. - [Start your free 30-day trial](https://on-chat.live/org/signup/) ## Everything you need for WhatsApp automation On-chat covers the full WhatsApp Business Platform workflow, from quick replies and media to approved templates and agent handoff. - **Official WhatsApp Business API**: Connect through the WhatsApp Cloud API or supported providers such as 360dialog and Twilio. - **Quick replies and media**: Use buttons, lists, images, documents, voice notes and locations inside your flows. - **Approved message templates**: Sync your approved templates and use them to start conversations or reach customers after the 24-hour window closes. - **Bot-to-human handoff**: Open a ticket from any step so an agent can pick up the chat with the full history in view. - **Keyword and campaign triggers**: Start flows from a keyword, a schedule, a new conversation or a contact date such as a renewal. - **Results you can export**: Every answer is saved to the contact and flow results, ready to filter or export to Excel. ## Get started in three steps You connect your WhatsApp Business number, design the conversation in the flow builder and go live with a keyword trigger. 1. **Connect your number**: Add your WhatsApp Business number as a channel in your workspace. 2. **Design the conversation**: Drag and drop questions, menus and branches in the flow builder. 3. **Go live**: Attach a keyword trigger or start the flow for a group and watch replies arrive. Popular use cases: ('Order taking', 'Order status and tracking', 'FAQ and support bot', 'Lead capture', 'Appointment booking', 'Customer feedback'). ## Frequently asked questions These answers cover the WhatsApp Business API, the 24-hour window and agent handoff. ### Do I need the WhatsApp Business API? Yes. Chatbots need a number connected to the WhatsApp Business Platform (Cloud API or a provider). The regular WhatsApp Business app on a phone can't be automated. ### What is the 24-hour window? WhatsApp lets you reply freely for 24 hours after a customer's last message. Outside that window you start the conversation with a pre-approved template message. ### Can the chatbot hand over to a real person? Yes. Any step in a flow can open a ticket. An agent accepts it in the ticketing workspace and continues the same WhatsApp conversation. ### Can I use the same bot on other channels? Yes. Flows are channel independent, so the same chatbot can run on SMS, Messenger or Telegram. ## Learn how to build it - [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff. - [Build a Lead Qualification Chatbot Flow](https://on-chat.live/guides/lead-qualification-chatbot-flow/): Qualify leads automatically on WhatsApp and SMS. A ready-to-build chatbot flow that scores leads, routes hot ones to sales and nurtures the rest. - [How to Get the WhatsApp Business API](https://on-chat.live/guides/whatsapp-business-api-setup/): What you need to get WhatsApp Business API access, how to set it up step by step, and how to connect it to your chatbot flows. ## Related solutions - [Live chat ticketing](https://on-chat.live/live-chat-ticketing/): A help desk for WhatsApp, SMS and social chats. Bots open tickets, agents accept and reply in a fast workspace, and managers track agent performance. - [Visual flow builder](https://on-chat.live/flow-builder/): Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice. - [E-commerce](https://on-chat.live/solutions/ecommerce/): Take orders, send delivery updates and recover abandoned carts on WhatsApp and SMS. Connect your store with webhooks and Zapier.