# Automated voice calls and IVR menus, built visually

> On-chat builds IVR menus and automated voice calls with the same visual flow builder used for chat. Calls can play audio, collect keypad input, record answers and follow up by SMS or WhatsApp.

URL: https://on-chat.live/ivr-voice-automation/
Last updated: 2026-10-27

Some customers prefer a phone call. Build voice flows that play messages, ask callers to press a key, record their answers and send follow-ups on chat, all from the same platform.

- [Start your free 30-day trial](https://on-chat.live/org/signup/)

## Voice automation without a call center build

On-chat automates voice with a visual IVR builder, keypad input, recordings and outbound calls on your own telephony provider.

- **Visual IVR builder**: Design menus with the same drag-and-drop editor used for chat flows.
- **Keypad input**: Collect menu choices and numbers like order or account IDs with DTMF digits.
- **Voice recordings**: Record callers' answers and attach them to the contact for review.
- **Outbound calls**: Call a group with a reminder, survey or alert and capture responses automatically.
- **Bring your telephony**: Connect providers such as Twilio, Vonage or your own SIP/Asterisk trunk.
- **Follow up on chat**: Send an SMS or WhatsApp message after the call with links and details.

## Get started in three steps

You connect a voice channel, build a voice flow with audio and keypad choices, then receive or start calls.

1. **Connect a voice channel**: Add a phone number from your telephony provider.
2. **Build a voice flow**: Record or upload audio and add keypad choices.
3. **Receive or start calls**: Answer inbound calls or start outbound calls to a group.

Popular use cases: ('Phone menus', 'Payment reminders', 'Voice surveys', 'Appointment confirmation', 'Emergency alerts', 'Low-literacy audiences').

## Frequently asked questions

These answers cover voice providers, recorded audio, bulk calls and shared contact data.

### Which voice providers can I use?

Providers with TwiML-compatible voice such as Twilio, plus Vonage and SIP/Asterisk trunks.

### Can I use recorded audio?

Yes. Upload recordings for each step and in each language your callers use.

### Can I make outbound calls in bulk?

Yes. Start a voice flow for a group and calls are placed automatically.

### Can voice and chat share contact data?

Yes. Answers from calls are saved to the same contact used by your chat flows.

## Related solutions

- [Visual flow builder](https://on-chat.live/flow-builder/): Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice.
- [SMS marketing](https://on-chat.live/sms-marketing/): Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.
- [Healthcare](https://on-chat.live/solutions/healthcare/): Reduce no-shows with automated appointment reminders on SMS, WhatsApp and voice. Confirm, reschedule and follow up with patients automatically.