# Build dynamic conversation flows. No code needed.

> On-chat is a dynamic visual flow builder for WhatsApp, SMS and voice chatbots, with automated campaigns and live-agent ticketing in one workspace.

URL: https://on-chat.live/
Last updated: 2026-11-08

Design chatbots on a visual canvas that branch on every answer, pull live data from your systems and personalise each reply. On-chat.live runs the same flow on WhatsApp, SMS, Telegram and voice, and hands off to your team when it matters.

- Free 30-day trial, no credit card required
- Built on the open-source RapidPro platform
- Channels: WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, Viber, Voice (IVR)
- [Start building free](https://on-chat.live/org/signup/)

## Everything you need to run customer conversations at scale

From the first automated hello to a resolved support ticket, one platform for marketing, sales and support teams.

- **Dynamic flow builder**: Branch on answers, call webhooks for live data and personalise every message on a visual canvas. (https://on-chat.live/flow-builder/)
- **Every channel, one inbox**: WhatsApp, SMS, Messenger, Instagram, Telegram, Viber and voice. The same flow runs everywhere.
- **Automated campaigns**: Schedule reminders, follow-ups and drip sequences based on dates and contact fields such as appointments or renewals.
- **Live agent ticketing**: Escalate from bot to human. Agents accept, reply and close tickets from a fast chat workspace.
- **Analytics and exports**: Track flow results, response times and agent performance. Export everything to Excel.
- **API, webhooks and Zapier**: Connect your CRM, store or ERP with a REST API, webhooks and 50+ apps through Zapier.

## Conversations that react to the customer, not a fixed script

- Branch on keywords, numbers, dates, intents, contact fields or earlier answers.
- Call your API mid-conversation and use the response in the very next message.
- Personalise with names, fields, results and functions like dates and totals.
- Reuse flows inside other flows, translate them once and test every path in the simulator.

## When a bot isn't enough, your team takes over in one click

- Flows open tickets automatically by topic, with the full conversation history attached.
- Agents accept a ticket and it locks to them, so two people never answer the same customer.
- Reply with text, images, video and files from a WhatsApp-style workspace.
- Managers see tickets per topic, response times and per-agent summaries.

## Live in three steps

1. **Connect your channels**: Add your WhatsApp number, SMS provider or social pages to your workspace.
2. **Build your flows**: Drag and drop the conversation. Start from keywords, campaigns or the API.
3. **Launch and improve**: Watch results come in, hand off to agents and refine your flows using real data.

Teams use it for: Customer support automation, Order and delivery updates, Appointment reminders, Lead qualification, Surveys and feedback, Marketing broadcasts, IVR and voice menus.

## Built for your channel and your industry

- [Visual flow builder](https://on-chat.live/flow-builder/): Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice.
- [WhatsApp chatbot](https://on-chat.live/whatsapp-chatbot/): Build a WhatsApp Business chatbot without code. Answer FAQs, take orders, send template messages and hand chats to live agents. Free 30-day trial.
- [SMS marketing](https://on-chat.live/sms-marketing/): Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.
- [Live chat ticketing](https://on-chat.live/live-chat-ticketing/): A help desk for WhatsApp, SMS and social chats. Bots open tickets, agents accept and reply in a fast workspace, and managers track agent performance.
- [IVR and voice automation](https://on-chat.live/ivr-voice-automation/): Build IVR menus and automated voice calls with the same visual builder you use for chat. Play audio, collect keypad input and record responses.
- [E-commerce](https://on-chat.live/solutions/ecommerce/): Take orders, send delivery updates and recover abandoned carts on WhatsApp and SMS. Connect your store with webhooks and Zapier.
- [Healthcare](https://on-chat.live/solutions/healthcare/): Reduce no-shows with automated appointment reminders on SMS, WhatsApp and voice. Confirm, reschedule and follow up with patients automatically.
- [NGOs and nonprofits](https://on-chat.live/solutions/nonprofits/): Run SMS, WhatsApp and voice surveys, share information and engage communities at scale, including low-connectivity areas. Free 30-day trial.

## Simple plans that grow with you

Every plan starts with a free 30-day trial.

- **Basic**: 10 USD / month (1,000 messaged contacts included)
- **Standard**: 25 USD / month (3,000 messaged contacts included)
- **Premium**: 50 USD / month (7,000 messaged contacts included)

## Frequently asked questions

### What is a dynamic flow builder?

It's a visual editor for designing conversations that change based on the customer: each step can branch on their answer, look up live data from your systems through a webhook and personalise the next message, all without writing code.

### What is On-chat?

On-chat is a dynamic visual flow builder for WhatsApp, SMS and voice chatbots, with automated campaigns and live-agent ticketing in one workspace. You design automated conversations on a visual canvas, run them on WhatsApp, SMS, Facebook Messenger, Instagram, Telegram and voice, and hand customers over to a live support agent when they need a human.

### Do I need to know how to code?

No. Conversations are designed in a visual drag-and-drop flow builder. Developers can go further with webhooks, a REST API and Zapier.

### Which channels can I connect?

WhatsApp (Cloud API and other providers), SMS through providers such as Twilio, Vonage and many local aggregators, Facebook Messenger, Instagram, Telegram, Viber, voice/IVR and more, all from one workspace.

### How does the live agent ticketing work?

When a flow opens a ticket, it appears in the agent workspace. An agent accepts it, which locks the conversation to them, replies from a WhatsApp-style chat view and closes it when done. Managers get per-agent performance reports and Excel exports.

### Is there a free trial?

Yes. You can try On-chat free for 30 days and no credit card is required to sign up.

## Let's talk about your use case

Tell us what you want to automate and we'll get back to you with a plan and a quote.

- Email: support@on-chat.live
- Address: 4 Peddlers Row #1174, Newark, DE 19702, United States