# "How to Connect WeChat to On-Chat"

> "On-Chat integrates with WeChat so businesses can receive and reply to WeChat Official Account messages from a unified team inbox."

URL: https://on-chat.live/guides/how-to-connect-wechat-to-on-chat/
Last updated: 2026-11-14

## Introduction
WeChat is China's dominant super-app with over 1.3 billion monthly active users, combining messaging, payments, and business services. By connecting your WeChat Official Account to On-Chat, your team can manage customer conversations from WeChat in a centralized inbox, enabling efficient support for Chinese-speaking markets.

**SEO Keywords:** WeChat integration On-Chat, connect WeChat Official Account, WeChat business messaging, WeChat customer support, On-Chat WeChat inbox setup, WeChat API integration

## Prerequisites
- An active On-Chat account with admin access
- A verified WeChat Official Account (Subscription or Service Account)
- WeChat developer credentials (App ID and App Secret)
- Access to the WeChat Official Account Platform

## Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to **Settings** → **Inboxes** and click **Add Inbox** to begin setup.

## Step 2: Select WeChat as Your Channel
Scroll through the channel list and click on **WeChat**. This opens the WeChat configuration panel where you will enter your app credentials.

## Step 3: Get Your WeChat App ID and App Secret
Log in to the WeChat Official Account Platform at mp.weixin.qq.com. Navigate to **Settings and Development** → **Basic Configuration**. Copy your **App ID** and **App Secret**.

## Step 4: Configure the WeChat Inbox in On-Chat
Enter your WeChat App ID and App Secret into the respective fields in On-Chat. Set an inbox name such as "WeChat Support" and assign it to the appropriate team. Click **Create Inbox** to save.

## Step 5: Set Up the WeChat Server Configuration
In the WeChat Official Account Platform, go to **Settings and Development** → **Basic Configuration** → **Server Configuration**. Enter the webhook URL provided by On-Chat as the Server URL. Enable the server configuration and verify the token to activate message forwarding.

## Step 6: Test the Integration
Send a message to your WeChat Official Account from a WeChat user account. The message should arrive in your On-Chat inbox within seconds. Reply from On-Chat and confirm the response is delivered to the WeChat user.

## Best Practices
- Use WeChat Service Account (vs Subscription Account) for better two-way messaging capabilities
- Respond to WeChat messages within 48 hours to avoid exceeding the reply window
- Set up automated welcome messages in On-Chat for new WeChat followers
- Assign WeChat conversations to agents fluent in Chinese for best customer experience

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.