# "How to Connect VK to On-Chat"

> "On-Chat integrates with VK so your team can receive and respond to VK community messages from a unified shared inbox with automation."

URL: https://on-chat.live/guides/how-to-connect-vk-to-on-chat/
Last updated: 2026-11-14

## Introduction
VK (VKontakte) is Russia's largest social network with hundreds of millions of users across Eastern Europe and Central Asia. By connecting your VK community to On-Chat, your business can receive and reply to customer messages directly from your VK page in a shared team inbox, making social customer support organized and efficient.

**SEO Keywords:** VK integration On-Chat, connect VKontakte to customer support, VK community messages inbox, VK business messaging, On-Chat VK channel setup

## Prerequisites
- An active On-Chat account with admin access
- A VK business or community page (VK Community)
- A VK Developer account with API access
- A VK API Access Token for your community

## Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Click **Settings** in the left menu and select **Inboxes**. Press **Add Inbox** to begin the channel setup.

## Step 2: Select VK as Your Channel
From the channel options, click on **VK**. The VK configuration form will open, prompting you to enter your community credentials.

## Step 3: Get Your VK Community API Token
Open VK and navigate to your Community page. Go to **Community Settings** → **API Usage** → **Access Tokens**. Create a new access token with messaging permissions enabled. Copy the generated token.

## Step 4: Configure the VK Inbox in On-Chat
Paste the VK access token into the token field in On-Chat. Enter an inbox name such as "VK Community Support" and select the team or agents responsible for VK conversations. Click **Create Inbox** to save.

## Step 5: Enable Webhooks in VK Community Settings
In VK Community Settings, navigate to **API Usage** → **Callback API** (Webhook). Paste the webhook URL provided by On-Chat into the Server URL field. Set the secret key if required, and enable the **Message** event types so On-Chat receives incoming messages.

## Step 6: Verify the Integration
Send a message to your VK community page from a personal VK account. The message should appear in your On-Chat inbox within seconds. Reply from On-Chat and confirm the response is delivered to the VK user.

## Best Practices
- Post your VK community support hours in the page description so customers know when to expect replies
- Use On-Chat canned responses for common VK community inquiries
- Label VK conversations by product category for performance tracking
- Monitor On-Chat analytics to measure VK first response time and conversation volume

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.