# "How to Connect Twitter (X) to On-Chat"

> "On-Chat integrates with Twitter (X) so your team can receive and respond to Twitter DMs and mentions from a centralized shared inbox."

URL: https://on-chat.live/guides/how-to-connect-twitter-x-to-on-chat/
Last updated: 2026-11-14

## Introduction
Twitter (now rebranded as X) is a global social network where customers frequently reach out to brands via Direct Messages (DMs) and public mentions. By integrating Twitter with On-Chat, your support team can manage all Twitter communications from one place—responding faster and keeping every conversation organized.

**SEO Keywords:** Twitter X integration On-Chat, connect Twitter DMs to inbox, Twitter customer support, X social media inbox, Twitter mentions management, On-Chat Twitter setup

## Prerequisites
- An active On-Chat account with admin access
- A Twitter (X) Business or developer account
- A Twitter Developer App with appropriate API permissions
- Read and write permissions enabled on your Twitter App

## Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Click **Settings** in the left sidebar and select **Inboxes**. Click **Add Inbox** to start the new channel configuration.

## Step 2: Select Twitter as Your Channel
In the channel list, click on **Twitter**. The Twitter integration configuration panel will appear, requiring you to authorize On-Chat to access your Twitter account.

## Step 3: Authorize On-Chat with Your Twitter Account
Click **Sign in with Twitter** in On-Chat. You will be redirected to Twitter's authorization page. Log in to the Twitter account you want to connect and approve the requested permissions. These permissions allow On-Chat to read DMs and post replies on your behalf.

## Step 4: Configure Your Twitter Inbox
After authorization, return to On-Chat and configure your Twitter inbox. Enter a descriptive inbox name such as "Twitter Support" and assign it to the team or agents responsible for social media. Click **Create Inbox** to complete the setup.

## Step 5: Set Up Twitter DM and Mention Routing
In your inbox settings, configure which events should create conversations in On-Chat—typically Direct Messages and @mentions. You can also set up automation rules to route specific keyword mentions to specialized teams or trigger auto-replies for common questions.

## Step 6: Test the Integration
Send a Twitter DM or @mention to your business account from a test account. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm the response is posted on Twitter within seconds.

## Best Practices
- Monitor your On-Chat Twitter inbox frequently during peak hours as Twitter users expect fast replies
- Use On-Chat labels to tag Twitter conversations by topic (billing, support, sales) for analysis
- Set up automated first responses to let customers know you received their message
- Review Twitter engagement reports in On-Chat to understand your most common support topics

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.