# "How to Connect Telegram to On-Chat"

> "On-Chat integrates with Telegram via a bot so your team can receive, reply to, and automate Telegram conversations from a unified shared inbox."

URL: https://on-chat.live/guides/how-to-connect-telegram-to-on-chat/
Last updated: 2026-11-14

## Introduction
Telegram is a fast, secure messaging app with over 800 million active users worldwide. With the On-Chat Telegram integration, you can create a dedicated Telegram bot that routes all conversations to your support team's shared inbox, enabling efficient customer communication at scale.

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## Prerequisites
- An active On-Chat account with admin access
- A Telegram account
- Access to Telegram's BotFather to create a new bot
- Your Telegram Bot API Token

## Step 1: Create a Telegram Bot with BotFather
Open Telegram and search for **@BotFather**. Start a conversation and send the command `/newbot`. Follow BotFather's prompts to choose a name and username for your bot. BotFather will provide you with an **API Token**—copy this token as you will need it in On-Chat.

## Step 2: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to **Settings** in the left sidebar and click **Inboxes**. Click **Add Inbox** to begin setting up a new channel.

## Step 3: Select Telegram as Your Channel
In the channel list, click on **Telegram**. The Telegram configuration form will appear, asking for your bot credentials and inbox settings.

## Step 4: Configure the Telegram Inbox in On-Chat
Enter your **Bot Name**, **Bot Username**, and **Bot Token** (the API Token from BotFather) into the corresponding fields. Set an inbox name such as "Telegram Support" and assign the inbox to the appropriate team or agents. Click **Create Inbox** to finalize.

## Step 5: Enable Telegram Bot Webhook
On-Chat automatically sets up the webhook with Telegram when you save the inbox. The webhook ensures that all messages sent to your Telegram bot are delivered to your On-Chat inbox in real time. No additional configuration in Telegram is needed.

## Step 6: Test the Integration
Open Telegram and search for your newly created bot by its username. Send a test message. Within seconds, the message should appear in your On-Chat inbox. Reply from On-Chat and confirm the response arrives in Telegram.

## Best Practices
- Add a clear bot description and profile picture in BotFather so customers recognize it as official
- Use On-Chat auto-assignment rules to route Telegram messages to the right agents
- Create canned responses in On-Chat for common Telegram queries to reduce response time
- Monitor Telegram conversation volume in On-Chat reports to identify peak support periods

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.