# "How to Connect Shaqodoon to On-Chat"

> "On-Chat integrates with Shaqodoon to let your team receive and reply to inbound SMS messages from Somali customers in one centralized inbox with routing, automation, and conversation tracking."

URL: https://on-chat.live/guides/how-to-connect-shaqodoon-to-on-chat/
Last updated: 2026-11-14

## Introduction
Shaqodoon is a Somali SMS messaging provider that enables organizations to reach customers via mobile in Somalia and the Horn of Africa region. By integrating Shaqodoon with On-Chat, support teams can receive and respond to inbound SMS messages from Somali customers in a shared inbox, with automated routing, canned responses, and conversation tracking — making it easy to deliver organized, responsive SMS support across the region.

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## Prerequisites
- An active Shaqodoon account with API access
- Shaqodoon API credentials (username, password, or API key)
- A shortcode or virtual number configured for inbound SMS
- On-Chat account with admin access
- Ability to configure inbound message webhooks in Shaqodoon

## Step 1: Obtain Your Shaqodoon API Credentials
Log in to your Shaqodoon account and navigate to the API or developer settings section. Copy your **API key** or authentication credentials and note the API endpoint URL. You will also need your sender ID or shortcode that customers will message. Keep these credentials secure.

## Step 2: Provision an Inbound SMS Number or Shortcode
Verify with Shaqodoon that your account has a number or shortcode configured for receiving inbound SMS from customers. If not, contact Shaqodoon support to provision one. Two-way SMS capability is required for the On-Chat integration to work.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Shaqodoon** as the SMS provider. Enter your API credentials, the Shaqodoon API endpoint, and your sender number. Save the inbox to generate the On-Chat webhook URL for inbound messages.

## Step 4: Configure the Inbound Webhook in Shaqodoon
In your Shaqodoon account settings, find the inbound message delivery configuration and enter the On-Chat webhook URL. Set the delivery method to HTTP POST. This tells Shaqodoon to forward all incoming customer SMS messages to On-Chat, automatically creating new conversations.

## Step 5: Add Agents and Configure Conversation Routing
In On-Chat, go to **Settings** → **Inboxes** → select your Shaqodoon inbox → **Collaborators**. Add agents who will handle Shaqodoon SMS conversations. Enable auto-assignment to distribute new conversations to available agents based on load or round-robin assignment rules.

## Step 6: Test and Validate the Integration
Send a test SMS to your Shaqodoon number or shortcode. Confirm the message appears in On-Chat as a new conversation. Reply from an agent and verify the customer receives the response via SMS. Check message delivery logs in Shaqodoon and conversation history in On-Chat for accuracy.

## Best Practices
- Use On-Chat automation to send immediate auto-replies in Somali or English when customers first message via Shaqodoon
- Assign the Shaqodoon inbox to a dedicated regional support team familiar with Somali customer needs
- Apply On-Chat conversation labels to track issue types and improve response quality over time
- Monitor Shaqodoon message logs regularly to catch delivery failures or number provisioning issues

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.