# "How to Connect Rocket.Chat to On-Chat"

> "On-Chat integrates with Rocket.Chat so your team can receive and respond to Rocket.Chat conversations from a unified shared inbox with automation."

URL: https://on-chat.live/guides/how-to-connect-rocketchat-to-on-chat/
Last updated: 2026-11-14

## Introduction
Rocket.Chat is an open-source team messaging platform used by organizations that need self-hosted or private cloud communication. By connecting Rocket.Chat to On-Chat, your business can route Rocket.Chat messages to a centralized inbox, giving your support team a unified view of all conversations regardless of origin.

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## Prerequisites
- An active On-Chat account with admin access
- A Rocket.Chat server (self-hosted or cloud) with administrator access
- Rocket.Chat REST API credentials (User ID and Auth Token)
- Incoming webhook configured in Rocket.Chat

## Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to **Settings** → **Inboxes** and click **Add Inbox** to begin setup.

## Step 2: Select Rocket.Chat as Your Channel
From the channel list, click on **Rocket.Chat**. The configuration panel will open, asking for your Rocket.Chat server details and credentials.

## Step 3: Get Rocket.Chat API Credentials
Log in to your Rocket.Chat server as an administrator. Navigate to **Administration** → **My Account** → **Personal Access Tokens**. Create a new token and copy both the **User ID** and **Auth Token**. You will also need your Rocket.Chat server URL.

## Step 4: Configure the Rocket.Chat Inbox in On-Chat
Enter your Rocket.Chat server URL, User ID, and Auth Token into the respective fields in On-Chat. Set an inbox name such as "Rocket.Chat Support" and assign it to the appropriate team. Click **Create Inbox** to save.

## Step 5: Set Up the Rocket.Chat Webhook
In Rocket.Chat, go to **Administration** → **Integrations** → **Incoming WebHook**. Create a new incoming webhook and configure it to post messages to the channel monitored by On-Chat. Add the On-Chat webhook URL as the outgoing endpoint in the integration settings.

## Step 6: Test the Integration
Send a message in the configured Rocket.Chat channel or room. The message should appear in your On-Chat inbox. Reply from On-Chat and confirm the response is delivered back to Rocket.Chat.

## Best Practices
- Designate a specific Rocket.Chat channel (e.g., #support) as the On-Chat integration endpoint
- Use On-Chat conversation assignments to route Rocket.Chat messages to specialized agents
- Apply canned responses in On-Chat for frequent Rocket.Chat support questions
- Monitor response time and volume using On-Chat analytics for the Rocket.Chat inbox

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.