# "How to Connect Play Mobile to On-Chat"

> "On-Chat integrates with Play Mobile so your team can receive and respond to inbound customer SMS messages in one centralized inbox with routing, automation, and conversation management."

URL: https://on-chat.live/guides/how-to-connect-play-mobile-to-on-chat/
Last updated: 2026-11-14

## Introduction
Play Mobile is a mobile messaging and SMS gateway service that enables businesses to send and receive SMS messages at scale. By integrating Play Mobile with On-Chat, support teams can centralize all inbound customer SMS conversations in a shared inbox, with agent routing, automated responses, and conversation management tools to deliver responsive, organized SMS support.

**SEO Keywords:** Play Mobile On-Chat integration, Play Mobile SMS helpdesk, Play Mobile customer support, SMS gateway helpdesk On-Chat, Play Mobile API two-way SMS, two-way SMS inbox Play Mobile

## Prerequisites
- An active Play Mobile account with API access
- Play Mobile API key or username/password credentials
- A virtual number provisioned in Play Mobile for inbound SMS
- On-Chat account with admin access
- Ability to configure inbound message webhooks in Play Mobile

## Step 1: Retrieve Your Play Mobile API Credentials
Log in to your Play Mobile account and navigate to the API or developer settings. Copy your **API key** or authentication credentials and note the **API base URL**. Also record your sender ID or virtual number. These will be used to authenticate On-Chat's requests to Play Mobile.

## Step 2: Provision a Two-Way SMS Number
In Play Mobile, verify that your account has a virtual number or shortcode configured for inbound SMS. If not, contact Play Mobile support to provision a number for two-way SMS messaging.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Play Mobile** as the provider. Enter your API credentials, base URL, and virtual number. Save the inbox to generate the On-Chat inbound webhook URL.

## Step 4: Configure the Inbound Webhook in Play Mobile
In the Play Mobile dashboard, navigate to your number or account settings and find the inbound message delivery URL. Enter the On-Chat webhook URL you generated. Play Mobile will POST all incoming customer SMS messages to On-Chat, creating new conversations automatically.

## Step 5: Add Agents and Configure Routing
In On-Chat, go to **Settings** → **Inboxes** → select your Play Mobile inbox → **Collaborators**. Add the support agents who will respond to SMS conversations. Enable auto-assignment to distribute new conversations based on agent availability.

## Step 6: Test the Integration
Send a test SMS to your Play Mobile virtual number. Verify the message appears in your On-Chat inbox. Reply from an agent and confirm the customer receives the reply via Play Mobile. Review delivery receipts in Play Mobile and conversation logs in On-Chat.

## Best Practices
- Use On-Chat automation to send immediate auto-replies when customers first contact via Play Mobile SMS
- Monitor Play Mobile delivery reports to track outbound message success rates
- Apply On-Chat conversation labels to categorize support issues by topic or product type
- Set On-Chat business hours automation to manage customer expectations outside support hours

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.