# "How to Connect Mtarget to On-Chat"

> "On-Chat integrates with Mtarget so your support team can receive and respond to inbound customer SMS messages in one centralized inbox with automation, routing, and conversation management."

URL: https://on-chat.live/guides/how-to-connect-mtarget-to-on-chat/
Last updated: 2026-11-14

## Introduction
Mtarget is an Indonesian digital marketing and mobile messaging platform offering SMS, WhatsApp Business API, email, and push notification services. By integrating Mtarget with On-Chat, businesses can route inbound SMS customer messages into On-Chat's shared inbox for collaborative support, with automation, routing, and canned responses to deliver fast, consistent customer service.

**SEO Keywords:** Mtarget On-Chat integration, Mtarget SMS helpdesk, Indonesia SMS customer support, Mtarget API messaging, Mtarget two-way SMS inbox, digital marketing SMS support Indonesia

## Prerequisites
- An active Mtarget account with API access
- Mtarget API key and base URL
- A virtual number or sender ID configured in Mtarget for inbound SMS
- On-Chat account with admin access
- Access to configure inbound message webhooks in the Mtarget platform

## Step 1: Retrieve Your Mtarget API Credentials
Log in to your Mtarget account dashboard and navigate to the API settings. Copy your **API key** and note the **API base URL**. Also record the sender ID or virtual number assigned to your account for two-way SMS messaging.

## Step 2: Confirm Two-Way SMS is Enabled
In Mtarget, verify that your account has two-way SMS enabled and that you have a dedicated number for inbound messages. If not, contact Mtarget support to provision a two-way number for your account.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Mtarget** as the provider. Enter your API key, base URL, and sender ID. Save to generate the On-Chat inbound webhook URL.

## Step 4: Configure the Inbound Webhook in Mtarget
In the Mtarget dashboard, navigate to your sender or account settings and find the inbound message delivery URL. Set it to the On-Chat webhook endpoint you generated. Mtarget will POST all incoming customer SMS messages to On-Chat.

## Step 5: Add Agents and Configure Routing
In On-Chat, go to **Settings** → **Inboxes** → select your Mtarget inbox → **Collaborators**. Add agents to handle customer SMS conversations. Enable auto-assignment to distribute new conversations based on agent availability and load.

## Step 6: Test the Integration
Send a test SMS to your Mtarget virtual number. Verify the message appears in your On-Chat inbox. Reply from an agent and confirm the customer receives the reply via Mtarget. Review delivery reports in Mtarget and conversation logs in On-Chat.

## Best Practices
- Use On-Chat automation to send immediate auto-replies in Bahasa Indonesia for local customer expectations
- Monitor Mtarget delivery rates across Indonesian mobile networks to catch failures early
- Use On-Chat conversation tags to categorize SMS inquiries by product or region
- Combine Mtarget SMS with On-Chat's reporting tools to measure support team response times

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.