# "How to Connect Movile/Wavy to On-Chat"

> "On-Chat integrates with Movile Wavy so your team can receive and reply to inbound SMS messages from Brazilian and Latin American customers in a centralized inbox with routing and automation."

URL: https://on-chat.live/guides/how-to-connect-movilewavy-to-on-chat/
Last updated: 2026-11-14

## Introduction
Movile/Wavy is a Brazilian mobile messaging platform and SMS gateway that serves businesses across Brazil and Latin America with high-volume SMS, two-way messaging, and mobile engagement solutions. By integrating Movile/Wavy with On-Chat, support teams can receive inbound SMS from customers in a shared inbox, manage conversations with routing and automation, and reply via Wavy's regional SMS network — all in one unified platform.

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## Prerequisites
- An active Movile/Wavy account with API access
- Wavy API credentials (API key, username, or token)
- A virtual number or shortcode enabled for inbound SMS in Brazil or LATAM
- On-Chat account with admin access
- Ability to configure inbound message webhooks in Wavy

## Step 1: Retrieve Your Wavy API Credentials
Log in to your Movile/Wavy account portal. Navigate to the API or integration settings and copy your **API key** or authentication token and the Wavy API base URL. Also note your sender ID or virtual number. These will be used to authenticate On-Chat's outbound SMS requests through Wavy.

## Step 2: Provision an Inbound SMS Number in Wavy
Verify that your Wavy account has a virtual number or shortcode configured for receiving inbound SMS messages. If you only have outbound sending enabled, contact Wavy support to provision a two-way number for your customer support use case.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Movile/Wavy** as the provider. Enter your API credentials, the Wavy endpoint URL, and your virtual number or shortcode. Save the inbox — On-Chat will generate an inbound webhook URL.

## Step 4: Set Up the Inbound Webhook in Wavy
In your Wavy account, navigate to the number or callback settings and configure the **inbound message delivery URL** to the On-Chat webhook URL you generated. Set the HTTP method to POST. Wavy will now forward all incoming customer SMS to On-Chat, automatically opening new support conversations.

## Step 5: Add Agents and Configure Routing
In On-Chat, go to **Settings** → **Inboxes** → select your Wavy inbox → **Collaborators**. Add agents to handle Wavy SMS conversations. Enable auto-assignment so On-Chat routes incoming conversations to available agents automatically using round-robin or load-based assignment.

## Step 6: Test the Integration
Send a test SMS to your Wavy number or shortcode. Confirm the message appears in On-Chat as a new conversation. Reply from an agent and verify the customer receives the outbound SMS via Wavy. Check Wavy's message delivery reports and On-Chat's conversation logs for confirmation.

## Best Practices
- Use On-Chat automation to send immediate auto-replies in Portuguese when customers first contact via Wavy SMS
- Assign the Wavy inbox to agents with Portuguese language skills and regional expertise for better customer experience
- Leverage Wavy's delivery reporting to monitor outbound SMS success across Brazil and LATAM
- Apply On-Chat conversation labels to categorize and analyze SMS support trends over time

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.