# "How to Connect Messangi to On-Chat"

> "On-Chat integrates with Messangi so your team can receive and respond to customer SMS messages across Latin American networks in a centralized inbox with automation and agent routing."

URL: https://on-chat.live/guides/how-to-connect-messangi-to-on-chat/
Last updated: 2026-11-14

## Introduction
Messangi is a leading mobile messaging platform in Latin America, offering SMS, push notifications, email, and RCS services to enterprises. By integrating Messangi with On-Chat, businesses can route inbound customer SMS messages directly into On-Chat's shared inbox, enabling their support teams to manage conversations with automation, canned responses, and intelligent routing across Latin American markets.

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## Prerequisites
- An active Messangi account with API access
- Messangi API credentials (API key or username/password)
- A virtual number or shortcode provisioned in Messangi for two-way SMS
- On-Chat account with admin access
- Ability to configure inbound message webhooks in Messangi

## Step 1: Retrieve Your Messangi API Credentials
Log in to your Messangi account portal and navigate to the API or integration settings. Copy your **API key** (or username and password) and note the **API base URL**. Also record your sender ID or virtual number. These are required for On-Chat to authenticate and send outbound messages.

## Step 2: Provision a Two-Way SMS Number
In Messangi, confirm that your account has a dedicated virtual number or shortcode configured for inbound SMS. If your number is only outbound, contact Messangi support to enable two-way messaging on your account.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Messangi** as the SMS provider. Enter your API credentials, base URL, and virtual number. Save to generate the On-Chat inbound webhook URL.

## Step 4: Configure the Inbound Webhook in Messangi
In the Messangi portal, navigate to your number or account settings and find the inbound message delivery URL or callback settings. Enter your On-Chat webhook URL. Messangi will POST incoming customer SMS messages to On-Chat, creating new conversations automatically.

## Step 5: Add Agents and Configure Routing
In On-Chat, go to **Settings** → **Inboxes** → select your Messangi inbox → **Collaborators**. Add the support agents responsible for this channel. Enable auto-assignment to route new conversations to available agents.

## Step 6: Test the Integration
Send a test SMS to your Messangi number. Confirm the message appears in On-Chat as a new conversation. Reply from an agent and verify the customer receives the message via Messangi. Review Messangi delivery logs alongside On-Chat conversation history.

## Best Practices
- Support responses in both Spanish and Portuguese to serve customers across Latin American markets
- Use On-Chat business hours automation for markets in different time zones
- Monitor Messangi delivery rates per country to identify network connectivity issues
- Use On-Chat conversation tags to segment support volume by country or product line

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.