# "How to Connect Kaleyra WhatsApp to On-Chat"

> "On-Chat integrates with Kaleyra WhatsApp so your team can send, receive, and automate WhatsApp Business messages from a unified inbox powered by Kaleyra's cloud platform."

URL: https://on-chat.live/guides/how-to-connect-kaleyra-whatsapp-to-on-chat/
Last updated: 2026-11-14

## Introduction
Kaleyra is a global cloud communications platform offering WhatsApp Business API solutions for enterprises. By connecting Kaleyra WhatsApp to On-Chat, your team can manage WhatsApp conversations, automate responses, and deliver seamless customer support—all from one shared inbox.

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## Prerequisites
- An active On-Chat account with admin access
- A Kaleyra account with WhatsApp Business API enabled
- Kaleyra API Key and WhatsApp-enabled phone number
- WhatsApp Business Account (WABA) approved by Meta

## Step 1: Access On-Chat Inbox Settings
Log in to your On-Chat dashboard at app.on-chat.live. Click **Settings** in the left sidebar and select **Inboxes**. Press **Add Inbox** to start the new channel setup.

## Step 2: Choose Kaleyra WhatsApp as the Channel
Browse the list of available channel integrations and select **Kaleyra WhatsApp**. This opens the Kaleyra-specific configuration form where you will input your API credentials.

## Step 3: Retrieve Your Kaleyra API Credentials
Sign in to the Kaleyra dashboard and navigate to **API Settings** or **Developer Tools**. Copy your **API Key** and note your WhatsApp-registered phone number. These are required to authenticate On-Chat with the Kaleyra platform.

## Step 4: Configure the Kaleyra WhatsApp Inbox
Enter your Kaleyra API Key, phone number, and any additional configuration details in On-Chat. Assign an inbox name such as "Kaleyra WhatsApp Support" and choose the agents or teams responsible for managing this channel. Click **Create Inbox** to save.

## Step 5: Register the On-Chat Webhook in Kaleyra
In your Kaleyra dashboard, navigate to **Webhook** or **Callback URL** settings. Paste the unique webhook URL that On-Chat provides for this inbox. Save the configuration so incoming WhatsApp messages from Kaleyra are forwarded to On-Chat automatically.

## Step 6: Test and Verify the Connection
Send a WhatsApp message to your Kaleyra business number from a test device. Confirm the message appears in your On-Chat inbox. Reply from On-Chat and verify that the response reaches the WhatsApp user. Check message delivery status and timestamps.

## Best Practices
- Use On-Chat's automation rules to route Kaleyra WhatsApp conversations to the right team
- Enable WhatsApp message templates in Kaleyra for proactive outreach and notifications
- Monitor Kaleyra delivery receipts alongside On-Chat analytics for complete visibility
- Keep your Meta WABA profile updated to maintain high message deliverability

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.