# "How to Connect JioChat to On-Chat"

> "On-Chat integrates with JioChat so businesses can receive and respond to JioChat messages from a shared team inbox without switching apps."

URL: https://on-chat.live/guides/how-to-connect-jiochat-to-on-chat/
Last updated: 2026-11-14

## Introduction
JioChat is a popular messaging app widely used in India, offering text, voice, and video communication features. By integrating JioChat with On-Chat, your team can receive and respond to customer messages from JioChat directly in a shared inbox—no app-switching required.

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## Prerequisites
- An active On-Chat account with admin access
- A registered JioChat business account
- JioChat API credentials (API key and channel token)
- Basic familiarity with On-Chat channel settings

## Step 1: Access On-Chat Channel Settings
Log in to your On-Chat dashboard at app.on-chat.live. Navigate to **Settings** in the left sidebar, then select **Inboxes**. Click the **Add Inbox** button to begin the channel setup process.

## Step 2: Select JioChat as Your Channel
In the channel selection screen, scroll through the available messaging platforms and click on **JioChat**. This will open the JioChat configuration form where you will enter your credentials and channel details.

## Step 3: Retrieve Your JioChat API Credentials
Log in to your JioChat Business Portal and navigate to **Developer Settings** or **API Access**. Copy your **API Key** and **Channel Token**. These credentials allow On-Chat to authenticate with the JioChat platform on your behalf.

## Step 4: Configure the JioChat Inbox in On-Chat
Paste your JioChat API Key and Channel Token into the corresponding fields in On-Chat. Give your inbox a descriptive name such as "JioChat Support" and select the team or agents who should handle incoming JioChat conversations. Click **Create Inbox** to save.

## Step 5: Set Up a Webhook in JioChat
In your JioChat Business Portal, go to **Webhook Settings** and add the webhook URL provided by On-Chat. This webhook URL enables JioChat to push incoming messages to your On-Chat inbox in real time. Test the webhook connection to confirm messages are being forwarded correctly.

## Step 6: Verify the Integration
Send a test message to your JioChat business account from a personal device. The message should appear in your On-Chat inbox within seconds. Confirm that replies sent from On-Chat are delivered back to the JioChat user successfully.

## Best Practices
- Assign dedicated agents or teams to your JioChat inbox to ensure fast response times
- Use On-Chat canned responses to handle frequently asked JioChat questions quickly
- Enable notifications so agents are alerted immediately when new JioChat messages arrive
- Review your JioChat conversation reports in On-Chat analytics to track volume and response performance

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.