# "How to Connect Globe Labs SMS to On-Chat"

> "On-Chat integrates with Globe Labs so your team can receive and respond to SMS messages from Globe and TM mobile subscribers in the Philippines."

URL: https://on-chat.live/guides/how-to-connect-globe-labs-sms-to-on-chat/
Last updated: 2026-11-14

## Introduction
Globe Labs is the developer platform of Globe Telecom, one of the Philippines' largest mobile networks. It offers an SMS API that enables businesses to send and receive SMS messages directly to Globe and TM mobile subscribers. With Globe Labs integrated into On-Chat, your support team can manage two-way SMS conversations from Philippine Globe subscribers in a shared inbox with automation and routing.

**SEO Keywords:** Globe Labs SMS integration, Globe Telecom SMS helpdesk, Globe Labs On-Chat, Philippines SMS support, Globe API SMS, TM subscriber SMS customer service

## Prerequisites
- An active Globe Labs developer account
- A registered Globe Labs application with SMS API access
- Globe Labs App ID and App Secret
- A Globe Labs short code or access to Globe's SMS API
- On-Chat account with admin access

## Step 1: Register a Globe Labs Application
Log in to your Globe Labs developer account at developer.globelabs.com.ph. Create a new application and select **SMS** as the API service. Once your application is approved, you will receive an **App ID** and **App Secret**.

## Step 2: Obtain SMS Access Token
Globe Labs uses OAuth for API access. Use your App ID and App Secret to generate an OAuth access token for SMS messaging. This token is used by On-Chat to authenticate when sending outbound SMS messages to Globe and TM subscribers.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Globe Labs** as the provider. Enter your App ID, App Secret, and access token. Save to generate your On-Chat webhook URL.

## Step 4: Configure the Inbound SMS Webhook
In your Globe Labs application settings, set the **Notify URL** to your On-Chat webhook endpoint. When a Globe or TM subscriber sends an SMS to your short code, Globe Labs will POST the message to this URL, routing it into your On-Chat inbox.

## Step 5: Add Agents and Configure Routing
In On-Chat, navigate to **Settings** → **Inboxes** → select your Globe Labs inbox → **Collaborators**. Add agents who will handle Philippine customer SMS conversations. Set up routing rules to distribute messages among available agents.

## Step 6: Test the Integration
Send a test SMS from a Globe or TM Philippine mobile number to your Globe Labs short code. Verify the message appears in On-Chat. Reply from an agent and confirm the subscriber receives the reply.

## Best Practices
- Use Filipino (Tagalog) and English in canned responses for Globe/TM subscribers
- Monitor SMS opt-in and opt-out events to maintain a compliant subscriber list
- Use On-Chat automation for immediate acknowledgment replies to Globe Labs SMS messages
- Keep track of Globe Labs API rate limits to avoid throttling during peak hours

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