# "How to Connect Click Mobile SMS to On-Chat"

> "On-Chat integrates with Click Mobile so your team can receive and respond to SMS messages from customers using an Australian SMS gateway in a centralized inbox."

URL: https://on-chat.live/guides/how-to-connect-click-mobile-sms-to-on-chat/
Last updated: 2026-11-14

## Introduction
Click Mobile is an Australian SMS gateway provider offering reliable SMS delivery for businesses across Australia and New Zealand. With Click Mobile integrated into On-Chat, your support team can manage two-way SMS conversations from customers in a shared inbox, complete with automation and reporting tools.

**SEO Keywords:** Click Mobile SMS integration, Australia SMS helpdesk, Click Mobile On-Chat, Australian SMS support, Click Mobile API, SMS customer service Australia

## Prerequisites
- An active Click Mobile account with API access
- Click Mobile API username and password or API key
- On-Chat account with admin access
- A Click Mobile virtual number for two-way SMS
- Webhook/callback URL capability in your Click Mobile account

## Step 1: Access Your Click Mobile API Credentials
Log in to your Click Mobile account and navigate to the API or developer settings section. Retrieve your **API Username** and **API Password** (or API key). These are required by On-Chat to send outbound SMS messages via Click Mobile.

## Step 2: Provision a Two-Way SMS Number
In Click Mobile, ensure you have a virtual number allocated for inbound SMS messaging. This is the number your customers in Australia and New Zealand will text. Contact Click Mobile support if you need a dedicated number provisioned for two-way messaging.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Click Mobile** as your SMS provider. Enter your API credentials and the virtual number. Save the inbox to generate your On-Chat inbound webhook URL.

## Step 4: Set the Inbound Callback URL in Click Mobile
In your Click Mobile account settings, locate the inbound message delivery or callback configuration. Enter your On-Chat webhook URL as the destination for inbound SMS messages. Click Mobile will forward all messages sent to your virtual number to this URL.

## Step 5: Add Agents to Your Click Mobile Inbox
In On-Chat, navigate to **Settings** → **Inboxes** → select your Click Mobile inbox → **Collaborators**. Add the support agents responsible for handling Australian customer SMS conversations. Configure assignment rules to route messages appropriately.

## Step 6: Test the SMS Integration
Send a test SMS from an Australian mobile number to your Click Mobile virtual number. Confirm the message arrives in your On-Chat inbox. Send a reply from On-Chat and verify the customer receives it on their mobile.

## Best Practices
- Use AEST business hours for auto-reply messages to set accurate response time expectations
- Create canned responses for common Australian customer queries
- Monitor Click Mobile delivery reports to ensure messages reach Telstra, Optus, and Vodafone subscribers
- Use On-Chat conversation tags to categorize Click Mobile SMS support tickets by issue type

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.