# "How to Connect Chikka SMS to On-Chat"

> "On-Chat integrates with Chikka SMS so your team can receive and respond to SMS messages from Philippine customers in a centralized inbox with routing, automation, and conversation management."

URL: https://on-chat.live/guides/how-to-connect-chikka-sms-to-on-chat/
Last updated: 2026-11-14

## Introduction
Chikka is a leading SMS aggregator in the Philippines, known for its mobile messaging platform that connects businesses with millions of Filipino mobile subscribers. With Chikka integrated into On-Chat, your support team can manage SMS conversations from Philippine customers in a centralized inbox with automation capabilities.

**SEO Keywords:** Chikka SMS integration, Philippines SMS helpdesk, Chikka On-Chat, Philippine SMS support, Chikka API integration, Filipino SMS customer service

## Prerequisites
- An active Chikka developer account with API access
- Chikka API Client ID and Secret Key
- On-Chat account with admin access
- A registered Chikka short code or sender ID for two-way SMS
- Access to Chikka developer portal for webhook setup

## Step 1: Access Chikka Developer Credentials
Log in to your Chikka developer account at developer.chikka.com. Navigate to your application settings to find your **Client ID** and **Secret Key**. These credentials are used to authenticate On-Chat's connection to Chikka's SMS API.

## Step 2: Register Your Application
In the Chikka developer portal, ensure your application is approved and has the necessary permissions for two-way SMS messaging. Register a short code that your Philippine customers will use to send messages to your business.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Chikka** as the SMS provider. Enter your Client ID, Secret Key, and registered short code. Save to generate your On-Chat webhook URL.

## Step 4: Configure Inbound SMS Webhook
In the Chikka developer portal, set your application's incoming message callback URL to your On-Chat webhook endpoint. Chikka will forward all incoming SMS messages from customers to this URL, routing them into your On-Chat inbox.

## Step 5: Assign Agents to Your Chikka Inbox
In On-Chat, navigate to **Settings** → **Inboxes** → select your Chikka inbox → **Collaborators**. Add the agents responsible for handling SMS conversations from Philippine customers. Set up routing rules and auto-assignment.

## Step 6: Test the Integration
Send a test SMS to your Chikka short code from a Philippine mobile number. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm the SMS is delivered back to the Philippine mobile number.

## Best Practices
- Use Filipino (Tagalog) and English in canned responses to serve Philippine customers better
- Monitor message delivery rates across Smart, Globe, and Sun Cellular networks
- Use On-Chat automation to send immediate acknowledgment replies to Chikka messages
- Track SMS volume and costs in both Chikka and On-Chat dashboards

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.