# "How to Connect BurstSMS to On-Chat"

> "On-Chat integrates with BurstSMS so your team can receive and respond to SMS messages from Australian and NZ customers in a unified inbox."

URL: https://on-chat.live/guides/how-to-connect-burstsms-to-on-chat/
Last updated: 2026-11-14

## Introduction
BurstSMS is Australia's leading SMS platform, trusted by thousands of Australian and New Zealand businesses for bulk SMS, two-way SMS, and marketing campaigns. Integrating BurstSMS with On-Chat enables your support team to manage SMS conversations from ANZ customers in a centralized inbox with automation and collaboration tools.

**SEO Keywords:** BurstSMS integration, BurstSMS On-Chat, Australia SMS helpdesk, New Zealand SMS support, BurstSMS API, ANZ SMS customer service

## Prerequisites
- An active BurstSMS account
- BurstSMS API key and API secret
- On-Chat account with admin access
- A BurstSMS virtual number or dedicated number for two-way SMS
- Access to BurstSMS account settings for webhook configuration

## Step 1: Retrieve BurstSMS API Credentials
Log in to your BurstSMS account at burstsms.com.au. Navigate to **Settings** → **API Details** to find your API key and API secret. These credentials will authenticate all API calls from On-Chat to BurstSMS.

## Step 2: Purchase a Dedicated Virtual Number
In BurstSMS, go to **Numbers** → **Buy Numbers** and purchase an Australian or New Zealand virtual number that supports inbound SMS. This number will be your SMS inbox address that customers send messages to.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, navigate to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **BurstSMS** as the provider. Enter your API key, API secret, and virtual number. Save to generate your On-Chat webhook URL.

## Step 4: Configure Inbound Message Webhook
In your BurstSMS account, go to **Settings** → **Inbound SMS** and set the callback URL to your On-Chat webhook endpoint. BurstSMS will POST all incoming SMS messages to this URL, routing them to your On-Chat inbox.

## Step 5: Assign Agents to Your BurstSMS Inbox
In On-Chat, go to **Settings** → **Inboxes** → select your BurstSMS inbox → **Collaborators**. Add the agents who will manage SMS conversations. Configure business hours and auto-assignment rules for the ANZ time zones.

## Step 6: Send and Receive Test SMS
Send a test SMS to your BurstSMS number from an Australian or New Zealand mobile. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm it arrives on the mobile device.

## Best Practices
- Schedule bulk SMS messages in BurstSMS within ACMA-compliant times (8am-9pm local time)
- Use On-Chat automation to send immediate auto-replies to incoming BurstSMS messages
- Label conversations by state (NSW, VIC, QLD) for regional routing
- Monitor SMS opt-out rates and honor unsubscribe requests promptly

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.