# "How to Connect Blackmyna SMS to On-Chat"

> "On-Chat integrates with Blackmyna SMS so your team can receive and respond to SMS messages from Southeast Asian customers in a unified shared inbox."

URL: https://on-chat.live/guides/how-to-connect-blackmyna-sms-to-on-chat/
Last updated: 2026-11-14

## Introduction
Blackmyna is an SMS gateway provider offering reliable SMS delivery services across Southeast Asia and other regions. It provides API-based SMS sending and receiving capabilities for businesses. Integrating Blackmyna with On-Chat lets your support team manage customer SMS conversations through a centralized inbox.

**SEO Keywords:** Blackmyna SMS integration, Blackmyna On-Chat, Southeast Asia SMS gateway, SMS helpdesk Blackmyna, Blackmyna API integration, SMS customer support Asia

## Prerequisites
- An active Blackmyna account with API access enabled
- Blackmyna API username and password or API key
- On-Chat account with admin access
- A registered virtual number or sender ID from Blackmyna
- Access to your On-Chat webhook settings

## Step 1: Obtain Blackmyna API Credentials
Log in to your Blackmyna account dashboard. Navigate to **Account** → **API Settings** to find your API username, password, or API key. These credentials will be used to authenticate On-Chat's connection to Blackmyna's SMS gateway.

## Step 2: Register a Sender ID or Virtual Number
In your Blackmyna account, go to **Sender IDs** and register a sender identity for your business. Submit it for approval if required. For two-way SMS conversations in On-Chat, a virtual number that supports inbound messages is required.

## Step 3: Create an SMS Inbox in On-Chat
In On-Chat, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **Blackmyna** as the SMS provider. Enter your API credentials and registered sender ID or virtual number. Save to generate your On-Chat webhook URL.

## Step 4: Configure Inbound Message Webhook
In your Blackmyna account settings, locate the **Incoming Message Webhook** or callback URL setting. Enter your On-Chat SMS webhook endpoint URL. This routes incoming SMS messages from customers to your On-Chat inbox.

## Step 5: Assign Agents to Your SMS Inbox
In On-Chat, navigate to **Settings** → **Inboxes** → select your Blackmyna inbox → **Collaborators**. Add agents who will handle the SMS conversations. Set up auto-assignment rules to distribute messages evenly.

## Step 6: Test the Integration
Send a test SMS to your Blackmyna virtual number from a mobile phone. Verify the message appears in your On-Chat inbox. Reply from On-Chat and confirm the SMS is delivered to the mobile device. Check Blackmyna logs for confirmation.

## Best Practices
- Use local language templates for SMS conversations in your target markets
- Monitor SMS delivery rates through Blackmyna's reporting dashboard
- Configure auto-reply for off-hours messages to acknowledge customer inquiries
- Use On-Chat conversation labels to track SMS conversations by region

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.