# "How to Connect ArabiaCell SMS to On-Chat"

> "On-Chat integrates with ArabiaCell SMS so your team can receive and respond to SMS messages from Gulf region customers in a unified inbox."

URL: https://on-chat.live/guides/how-to-connect-arabiacell-sms-to-on-chat/
Last updated: 2026-11-14

## Introduction
ArabiaCell is a leading SMS gateway provider serving the Gulf Cooperation Council (GCC) region, including Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman. Integrating ArabiaCell with On-Chat allows businesses to send and receive SMS messages from GCC customers through a centralized support inbox.

**SEO Keywords:** ArabiaCell SMS integration, Gulf SMS gateway, GCC SMS support, ArabiaCell On-Chat, Saudi Arabia SMS helpdesk, UAE SMS messaging

## Prerequisites
- An active ArabiaCell account with API access
- ArabiaCell API credentials (Account SID and Auth Token)
- On-Chat account with admin access
- A registered SMS sender ID or virtual number from ArabiaCell
- Webhook URL access in On-Chat settings

## Step 1: Obtain ArabiaCell API Credentials
Log in to your ArabiaCell account dashboard. Navigate to **API Settings** or **Developer Tools** to find your Account SID and Auth Token. Keep these credentials secure as they authenticate all API requests from On-Chat.

## Step 2: Register a Sender ID or Virtual Number
In your ArabiaCell account, go to **Sender IDs** and register an approved sender ID for your brand, or purchase a virtual number that supports two-way SMS. Approval may take 24-48 hours for branded sender IDs in the GCC region.

## Step 3: Configure SMS Channel in On-Chat
In your On-Chat dashboard, go to **Settings** → **Inboxes** → **New Inbox** and select **SMS**. Choose **ArabiaCell** as the SMS provider. Enter your Account SID, Auth Token, and registered sender ID or virtual number.

## Step 4: Set Up Incoming Webhook
In your ArabiaCell account, configure the inbound webhook URL to point to your On-Chat SMS webhook endpoint (provided during setup). This ensures that all incoming SMS messages from customers are forwarded to your On-Chat inbox in real time.

## Step 5: Assign Agents to Your SMS Inbox
In On-Chat, navigate to **Settings** → **Inboxes** → select your ArabiaCell inbox → **Collaborators**. Add the agents who will handle SMS conversations. Configure working hours and auto-assignment rules for efficient SMS routing.

## Step 6: Test the Integration
Send a test SMS to your registered ArabiaCell number from a mobile phone. The message should appear in your On-Chat inbox within seconds. Reply from On-Chat and confirm the SMS is delivered to the sender's mobile device.

## Best Practices
- Use Arabic and English in auto-replies to serve GCC customers in their preferred language
- Set up business hours auto-reply for after-hours SMS messages
- Use On-Chat labels to categorize SMS conversations by country or region
- Monitor SMS delivery rates and opt-out requests in ArabiaCell reports

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.