# "How to Connect 360Dialog WhatsApp to On-Chat"

> "On-Chat integrates with 360Dialog to give your team a managed WhatsApp Business API channel — 360Dialog handles the WABA approval while On-Chat provides the inbox, automation, and reporting layer."

URL: https://on-chat.live/guides/how-to-connect-360dialog-whatsapp-to-on-chat/
Last updated: 2026-11-14

## Introduction
360Dialog is an official WhatsApp Business Solution Provider (BSP) that helps businesses activate and manage enterprise WhatsApp accounts. By pairing 360Dialog with On-Chat, you get a fully managed WhatsApp Business API channel with no need to self-host a gateway or manage API rate limits directly.

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## Prerequisites
- A registered account at [360Dialog](https://www.360dialog.com)
- An approved WhatsApp Business Account (WABA) set up through 360Dialog
- A verified phone number assigned to your 360Dialog account
- Admin access to your On-Chat workspace

## Step 1: Create your 360Dialog account and WABA
Sign up at 360dialog.com and follow their guided onboarding to create a WhatsApp Business Account. This involves verifying your Facebook Business Manager and submitting your phone number for WhatsApp approval. 360Dialog handles the approval process directly with Meta.

## Step 2: Retrieve your 360Dialog API key
Once your account is active, log in to the [360Dialog Hub](https://hub.360dialog.com). Navigate to **WhatsApp Accounts** and copy your **360Dialog API Key** (also called the channel API key) for your approved phone number.

## Step 3: Open On-Chat channel settings
In your On-Chat workspace go to **Settings → Channels → Add Channel**. Under Social Network Channels, select **360Dialog WhatsApp**.

## Step 4: Enter your API key and phone number
Paste your 360Dialog API key into On-Chat's channel setup form. Also enter the WhatsApp phone number associated with that API key. Click **Save**.

## Step 5: Configure the webhook back in 360Dialog
On-Chat will display a **Webhook URL**. Copy it and paste it into your 360Dialog Hub under **WhatsApp Accounts → Webhooks**. Set the event type to **messages** to forward all inbound messages to On-Chat.

## Step 6: Assign the channel to an inbox
In On-Chat, navigate to **Settings → Inboxes** and assign your new 360Dialog WhatsApp channel to an inbox. Configure agents, auto-responses, and working hours.

## Step 7: Send a test message
Message your WhatsApp Business number from a personal phone to verify the end-to-end flow. The message should appear in your On-Chat inbox within seconds.

## Best Practices
- 360Dialog charges per conversation — set up routing rules to avoid unnecessary conversations being opened
- Use On-Chat's canned responses for fast replies to common questions
- Regularly review your WABA quality rating in 360Dialog Hub to maintain high deliverability
- Enable message templates in 360Dialog for proactive outbound messaging beyond the 24-hour service window

## Keep reading

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): A step-by-step tutorial for building a dynamic WhatsApp chatbot in a visual flow builder, from your first message to live data and agent handoff.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Practical rules for designing chatbot conversation flows that customers finish: branching, fallbacks, personalisation, handoff and testing.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): Connect your chatbot flows to live data. Learn how webhooks, expressions and splits turn a scripted bot into one that answers with real information.