# Learn to build dynamic chatbot flows

> Tutorials, ready-to-build templates and best practices for designing conversations that branch, personalise and connect to your data.

URL: https://on-chat.live/guides/
Last updated: 2026-11-08

## All guides

- [How to Build a WhatsApp Chatbot Without Code](https://on-chat.live/guides/how-to-build-a-whatsapp-chatbot/): Build a WhatsApp chatbot in On-chat's visual flow builder by creating a flow, adding messages and a wait-for-response split, then calling a webhook for live data. Finish with a ticket for human handoff, test every path in the simulator and launch it with a keyword trigger.
- [Chatbot Flow Design: 12 Best Practices](https://on-chat.live/guides/chatbot-flow-design-best-practices/): Good chatbot flows have one goal, say they are a bot, accept typed answers as well as buttons and never leave the Other branch empty. They reuse what the customer already said, bring in live data and always offer a route to a person.
- [Make Your Chatbot Dynamic with Webhooks](https://on-chat.live/guides/dynamic-chatbot-webhooks/): A chatbot becomes dynamic when a Call a webhook step fetches live data from your system and the next messages and branches use it through @webhook expressions. Handle the Failure exit, keep your API fast and return simple JSON.
- [Build a Lead Qualification Chatbot Flow](https://on-chat.live/guides/lead-qualification-chatbot-flow/): A lead qualification flow asks three or four questions on WhatsApp or SMS, validates the answers and routes the lead by timeline and budget. Hot leads go to sales as a ticket and into your CRM through a webhook, while others get a nurture campaign.
- [Build an Appointment Booking and Reminder Flow](https://on-chat.live/guides/appointment-booking-chatbot/): An appointment flow fetches real availability through a webhook, books the chosen slot and saves the date to a contact field. A campaign based on that date then sends reminders that let customers confirm, reschedule or cancel in one tap.
- [How to Get the WhatsApp Business API](https://on-chat.live/guides/whatsapp-business-api-setup/): To run chatbot flows on WhatsApp you need a number on the WhatsApp Business Platform, a Meta business portfolio and a verified display name. Connect the number to On-chat as a channel and create message templates before your first campaign.
- ["How to Build and Edit Surveys Without Coding in On-Chat"](https://on-chat.live/guides/how-to-build-and-edit-surveys-without-coding-in-on-chat/): "On-Chat's no-code survey builder lets businesses create, customize, and update interactive WhatsApp surveys anytime using a visual flow editor, without writing code."