# On-chat vs Twilio Studio

> Twilio Studio is a visual workflow builder for developers on Twilio, priced per flow execution, with agents handled by the separate Twilio Flex product. On-chat is a complete workspace with a dynamic flow builder, campaigns and live-agent ticketing, and it can use Twilio numbers as channels.

URL: https://on-chat.live/compare/onchat-vs-twilio-studio/
Last updated: 2026-10-27

Visual workflow builder on Twilio's serverless platform

## On-chat and Twilio Studio side by side

Each row compares one capability; every competitor fact links to the competitor's own website.

| Capability | On-chat | Twilio Studio | Source |
|---|---|---|---|
| Flow building | Visual flow builder with branching, webhooks and personalised messages | Drag-and-drop workflow builder that combines visual tools with custom code and serverless functions. | https://www.twilio.com/en-us/serverless/studio |
| Channels | WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, Viber, Voice (IVR) | Twilio channels; Studio highlights voice IVRs and SMS workflows such as surveys and autoresponders. | https://www.twilio.com/en-us/serverless/studio |
| Live agents | Live-agent ticketing with an agent workspace | Agent workflows use Twilio Flex, a separate contact-center product from $35 per monthly active user. | https://www.twilio.com/en-us/flex/pricing |
| Pricing model | Monthly plans, shown in the pricing section of the home page. | Pay as you go: $0.0025 per Studio flow execution after the free allowance, plus channel charges. | https://www.twilio.com/en-us/serverless/pricing |
| Free trial or plan | Free 30-day trial, no credit card required | 1,000 Studio flow executions per month are free. | https://www.twilio.com/en-us/serverless/pricing |

Twilio Studio facts last checked on 2026-10-27.

## Which one should you choose?

The right tool depends on your main channels and whether you need flows, campaigns and ticketing in one place.

### When to choose Twilio Studio

Twilio Studio is a good fit for developer teams already on Twilio that want to mix a visual builder with custom code and serverless functions.

### When to choose On-chat

On-chat fits teams that want a complete workspace without building one: flows, contacts, campaigns, reporting and live-agent ticketing included.

## Frequently asked questions

### Can On-chat use my Twilio number?

Yes. On-chat connects Twilio SMS, WhatsApp and voice numbers as channels in your workspace.

### Does Twilio Studio include an agent inbox?

Twilio offers agent workflows through Twilio Flex, a separate contact-center product with its own pricing.

### Do I need developers for On-chat?

Not for most flows, which are built on the visual canvas; developers help when connecting your own systems through webhooks or the API.