# On-chat vs respond.io

> respond.io is an omnichannel inbox with AI agents, where workflow automation starts on its Growth plan and webhooks in workflows on Advanced. On-chat leads with a dynamic visual flow builder for WhatsApp, SMS and voice, with webhooks available in every flow.

URL: https://on-chat.live/compare/onchat-vs-respond-io/
Last updated: 2026-10-27

Omnichannel customer conversation management with AI agents

## On-chat and respond.io side by side

Each row compares one capability; every competitor fact links to the competitor's own website.

| Capability | On-chat | respond.io | Source |
|---|---|---|---|
| Flow building | Visual flow builder with branching, webhooks and personalised messages | Workflows automation from the Growth plan; HTTP requests and webhooks in workflows on Advanced. | https://respond.io/pricing |
| Channels | WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, Viber, Voice (IVR) | WhatsApp Business Platform, Messenger, Instagram, TikTok, WeChat, Viber, SMS, email and VoIP calls, plus custom channels. | https://respond.io/integrations |
| Live agents | Live-agent ticketing with an agent workspace | Team and custom inboxes from the Starter plan. | https://respond.io/pricing |
| Pricing model | Monthly plans, shown in the pricing section of the home page. | Priced by monthly active contacts; Starter from $79/month. | https://respond.io/pricing |
| Free trial or plan | Free 30-day trial, no credit card required | 7-day free trial, no credit card needed. | https://respond.io/pricing |

respond.io facts last checked on 2026-10-27.

## Which one should you choose?

The right tool depends on your main channels and whether you need flows, campaigns and ticketing in one place.

### When to choose respond.io

respond.io is a good fit for mid-market B2C teams that want a shared omnichannel inbox with AI agents, CRM sync and many messaging and email channels.

### When to choose On-chat

On-chat fits teams that lead with automated flows, including IVR voice flows and SMS through local providers, with ticketing for the conversations that need a person.

## Frequently asked questions

### Does respond.io have workflow automation?

Yes, from its Growth plan, with HTTP requests and webhooks in workflows on the Advanced plan.

### Can On-chat call my API from a flow?

Yes. A Call a webhook step can be added to any flow and its response used in the next messages.

### Which has more email channels?

respond.io lists Gmail, Outlook and IMAP/SMTP email channels; On-chat focuses on messaging and voice.